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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]

Dec 17, 2024

Will Automotive Certifications Reshape Insurance Policies? [THA 411]

Dec 13, 2024

Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]

Dec 13, 2024

The Cost Of “Needing” To Be Right: Finding Balance in Business and Life [RR 1014]

Dec 10, 2024

Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]

Dec 6, 2024

Empowering Continuing Education: The Launch of MEMA’s Training Hub [RR 1013]

Dec 6, 2024

Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]

Dec 3, 2024

Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]

Nov 30, 2024

Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]

Nov 29, 2024

Education and Training: Staying Ahead of the Curve [RR 1011]

Nov 29, 2024

Modern Customer Engagement In Auto Service [RR 1010]

Nov 26, 2024

Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]

Nov 23, 2024

The Real Horsepower Behind Automotive Influencers [THA 408]

Nov 22, 2024

Embracing Modern Equipment and Education [RR 1009]

Nov 22, 2024

The Triple Threat: Mastering Three Labor Rates [RR 1008]

Nov 19, 2024

Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]

Nov 16, 2024

Embracing Regret: Learn and Grow From Past Mistakes [THA 407]

Nov 15, 2024

Turning Data Overload Into Actionable Insights [RR 1007]

Nov 15, 2024

Embrace Peer Reviews: Upgrade Your Business [RR 979]

Nov 15, 2024

How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]

Nov 12, 2024

Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]

Nov 9, 2024

Strategies for Streamlining Workflow [THA 406]

Nov 8, 2024

From Military Discipline to Automotive Leadership [RR 1005]

Nov 8, 2024

Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]

Nov 5, 2024

Automotive Einsteins: Thinking Under the Hood [FTR 110]

Nov 2, 2024

To Your Health [THA 405]

Nov 1, 2024

Rising Car Theft and Licensing Challenges [RR 1003]

Nov 1, 2024

Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]

Oct 29, 2024

Using Your Transferable Skills to Become a Better CEO [FTR 109]

Oct 26, 2024

From Daily Training to Daily Wins: Motivating Your Team [THA 404]

Oct 25, 2024

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The BACK CATALOG - Listed By Most Recent

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025

Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]

05/13/2025

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

05/09/2025