FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA.
Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.

In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in.

Key Talking Points:

• Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires
• He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits
• Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them
• Alan was happy to have the means to help her
• He realized that he needs to budget for community and charity in instances like this
• He is putting $10,000 into a budget each year. It is 1% of his sales

 

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• A special thanks to Alan Symmes for sharing his passion – For The Record.
• Books mentioned in the content library HERE
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