Maintenance Intervals: Industry Standards [THA 287]
Maintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers.
Watch the Episode on YouTube
Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.
Kim Auernheimer, CS Automotive, Brentwood, TN. Listen to Kim’s Episodes HERE.
Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE
Key Talking Points
- Setting intervals based on customers- set it up from the first visit
- “We are a maintenance shop, not a repair shop.”
- Educate customers with guidelines and let them make the decision
- Be proactive, not reactive
- How are you coming up with recommended maintenance?
- What services are you performing the most of? And why?
- Importance of Regular Car Maintenance, Increased Safety, Keeps Car Performing at its Best, Saves You Money in the Long Run, Lowers The Cost of Fuel, Saves You Time, Increased Vehicle Value
- Download Jim’s Interval Schedule HERE
Connect with the Podcast
Check out today’s partners:
More Time. More Profit. Shop-Ware Shop Management getshopware.com
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!