Future Shop: Sooner Than You Think [THA 318]
Watch Episode HERE
Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE
Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE
Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE
Show Notes:
- Looking up and reading service procedures is already a must, but even more so as technology advances.
- Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information.
- Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc.
- Evelyn Wood speed reading course- reading with purpose
- An explosion of information- computing power for all industries
- 2022 captures over a trillion data points that will be aggregated to provide insights
- AI- mining data for trends
- Diffusion of innovation curve- 17+ years for EV’s
- We have expected Technicians to be masters of everything.
- Many better diagnostic technicians are inefficient at R&R and do not enjoy it.
- Shift mindset to a technology industry
- Even today, electric vehicles account for 18% of new vehicles sold, and those won’t be in our bays tomorrow.
- By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.
- Get ready, or some other service industry will beat you to the punch
- How are you presenting your shop to the public?
Thanks to our Partners Shop-Ware and Delphi Technologies
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!