Watch Episode HERE
Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE
- Looking up and reading service procedures is already a must, but even more so as technology advances.
- Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information.
- Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc.
- Evelyn Wood speed reading course- reading with purpose
- An explosion of information- computing power for all industries
- 2022 captures over a trillion data points that will be aggregated to provide insights
- AI- mining data for trends
- Diffusion of innovation curve- 17+ years for EV’s
- We have expected Technicians to be masters of everything.
- Many better diagnostic technicians are inefficient at R&R and do not enjoy it.
- Shift mindset to a technology industry
- Even today, electric vehicles account for 18% of new vehicles sold, and those won’t be in our bays tomorrow.
- By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.
- Get ready, or some other service industry will beat you to the punch
- How are you presenting your shop to the public?
Thanks to our Partners Shop-Ware and Delphi Technologies
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
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