Technology, Network, Systems and Software: Understand the Why and How [RR 830]

Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.

Jeff Matt, Victory Auto Service, 11 Locations, MN and FL.  Jeff’s previous episodes HERE

David Boyd, Inbound INC. 

Show Notes

  • VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  
  • The entire conversation with a customer happens over multiple phone calls.  
  • Phone skills- undervalued when it comes to your business’ success.
  • Check with your State rules for recorded phone calls.
  • IT support- safety net, systems, network, firewalls, servers, cameras.
  • Identifying inefficiency and technology risks. 
  • Jeff Matt’s security camera caught the burglar at his shop.
  • Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering. 
  • Disrupter- moving away from cable and DSL providers.  
  • Identifying server issues with cables, job satisfaction continues to grow. 
  • Video phones- visual face to face conversations. 
  • Customized recording and limited access for employees (permissions).
  • Technology, network, systems, and software- understand the how and why

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!