21 Tips: How to Gain an Edge Part 4 [THA 328]
Learn how to improve your business and take it to the next level with these 21 tips and insights related to management, marketing, customer service, and personal growth. Our panel provides practical tips such as refreshing online photos, using referral programs, and creating a virtual tour of the shop. They also encourage humility, vulnerability, and continuous learning as essential tools for success in the automotive industry.
remarkableresults.biz/a328
From HVAC to Thermal System Management: Opportunities and Challenges [RR 845]
Recorded Live at the TST Big Event 2023, with Aaron Becker, President of AirSept and Peter Coll, President and COO of the Mobile Air Climate Systems Association (MACS). They discuss the government’s involvement in the automotive industry, the importance of having a mentor, the development of new products, the challenges of complying with EPA regulations, and the impact of COVID-19 on the industry.
remarkableresults.biz/e845
Technology, Network, Systems and Software: Understand the Why and How [RR 830]
Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.
remarkableresults.biz/e830
Work Happy, Drive Happy [RR 768]
Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.
remarkableresults.biz/e768
Listen and view episode notesHow Partnerships Work [RR 766]
What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I’m with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.
remarkableresults.biz/e766
My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]
How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked. He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network.
Listen and view episode notesProcesses: The Pulse of Your Business – Randy O’Connor [RR 763]
Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought. I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards.
remarkableresults.biz/e763
Listen and view episode notes20 Group Peer Review [THA 273]
How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.
remarkableresults.biz/a273
Listen and view episode notesCreating Lifetime Customers – Brittany Schindler [RR 684]
Creating Lifetime Customers [RR 684]
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.
remarkableresults.biz/e684
Listen and view episode notesWhy Can’t Every Shop Owner Be Profitable? [RR 682]
Why Can’t Every Shop Owner Be Profitable? [RR 682]
Too many business owners are silently struggling and think they are the only ones. Or maybe they do want to elevate their business to the next level but have been stuck in the day to day…that leads to month to month and then year over year struggle. Before you know it, the only thing progressing forward is time. And the only constant is change. In this episode Scott Wheeler highlights the key foundations needed for a successful automotive business. He also references his book “How to Make Money (& Stay Sane) in the Automotive Service Industry” which reads like a blueprint for your business, full of charts, graphs and formulas.
remarkableresults.biz/e682
Listen and view episode notesEOS Part 7 – Traction with Barry Barrett [RR 666]
EOS Part 7 – Traction with Barry Barrett [RR 666]
Welcome to the final episode in our 7 part EOS (Entrepreneurial Operating System) series with Barry Barrett, a certified EOS implementer. It’s time to put everything together that we have learned in the previous episodes on EOS. No business is too big or too small to put this system in action.
Everyone has a lot to get done every day, especially business owners, but are you getting the right things done every day? How should your weekly meetings be structured? Take the questions out of the equation in your business by following Barry’s simple and direct processes. EOS can grow your profitability by 20-25%, what are you waiting for? remarkableresults.biz/e666
Listen and view episode notesEOS Part 6 – Process with Barry Barrett [RR 657]
EOS Part 6 – Process with Barry Barrett [RR 657]
We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation.
Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657
Listen and view episode notesDay End Processes with Bill Nalu and Joe Hanson [CC 093]
Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time?
My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.
Listen and view episode notesImprove Your Capabilities and Processes – Get LEAN [CC 090]
Improve Your Capabilities and Processes – Get LEAN [CC 090]
I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop. Head to the CarmCast Page or remarkableresults.biz/cc090 to watch the video and find the key talking points for this episode.
Listen and view episode notesMSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
What can we learn from this unprecedented year? A lot!
Our story today is of a hard hit multi-store operation (MSO) and how it survived 18 team members who contracted Covid-19. The preparation years before Covid-19 was to become a pandemic is the anchor in this story. It is proof of concept. Build a strong culture, put your people first, love your customers, engage all the latest technology and systems, and have strong processes and procedures. With all that in place, you can navigate just about anything.
Dwayne Myers from Dynamic Automotive from Frederick, MD, and his partners, Jose Buesso and Lee Foreman put their company in the position to fight through their Covid-19 barrage and come out the other side in decent shape. Surviving the ordeal was gut-wrenching and thought reflecting. Yet they did. This is homework for you to Listen to Learn Just One Thing!
You can find Dwayne Myers’s other episodes, and the key talking points, they reside at remarkablersults.biz/e609
Listen and view episode notesRyan Clo – 20 Questions in 30 Minutes [RR 561]
Ryan Clo – 20 Questions in 30 Minutes [RR 561]
Welcome to this inaugural new format you’ll hear from shop owner and coach Ryan Clo from Dubwerx and Avid Autowerx in Cincinnati. Ryan answers 20 questions within about 30 minutes. This is up close and personal and I believe brings value to you as you continue to navigate and grow your business to boundless success.
Ryan Clo shares one new skill he would like to have, new technology he recently added, his dream car, and one of his biggest mistakes and a whole lot more.
Find the key talking points, Ryan Clo’s bio and links to his previous episodes at remarkableresults.biz/e561
Listen and view episode notesSix Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]
I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure process disciplines, and a total focus on the customer experience. Matt also has a body shop and an ADAS calibration center.
On his way to owning 6 locations, Matt Lachowitzer dropped out of school and started working In a local GM dealership. Matt shares how he grew and transformed his business with a top culture, an incredibly strong community presence, the Teddy Bear treasure, and the Girl Scout Cookie campaign that supports local food pantries and our veterans.
Learn all about these programs and more along with how he has integrated a lottery system in training and engaged his technicians to own and teach their in house training program.
Matt’s full bio and the key talking points can be found on the website at remarkableresults.biz/e557
Listen and view episode notesBusiness Processes and Better Staffing with Brian Gillis [RR 547]
Brian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis… 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores Hired and Trained over 2000 staff members Budgeting and Profits Brian’s…
Listen and view episode notesExceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]
Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy…
Listen and view episode notesBright Light Shines from this Business Coaches Round-Table [RR 531]
Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…
Listen and view episode notesFinal Inspection – Quality Controls & Covid-19 [Bonus 07]
THA 164 Final Inspection – Quality Controls
We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation.
In this episode, I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and
Frank Scandura, Frank’s European, Las Vegas.
This team does have strong Final Inspection QC – Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic.
There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.
Listen and view episode notesFinal Inspection – Quality Controls & Covid-19 [THA 164]
THA 164 Final Inspection – Quality Controls
We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation.
In this episode I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and
Frank Scandura, Frank’s European, Las Vegas.
This team does have strong Final Inspection QC – Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic.
There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.
Listen and view episode notesBrian Sump – Never Let Your Foot Off The Pedal [FTR 081]
FTR 081 Brian Sump – Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works…
Listen and view episode notesRR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems
Louis Altazan, President of AGCO Automotive Repair Service – Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has a lot of expertise and experience to show us regarding the processes that we need to run a successful quality shop.
This episode shows you the importance of a quality system in place. It is also useful to use Demming’s quality revolution as pointed out by Louis who served as a student of Dr. W. Edwards Demming, a renowned father of Quality Management. Louis also shares with us the 14 principles of Total Quality Management.
Listen and view episode notesRR 476: Chris Cloutier and Scott Brown – Productivity Hacks
Chris Cloutier and Scott Brown – What does it take to become more Productive and Efficient?
There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the process, improve communication, leverage to software technologies, learn to improve diagnostic methods and a whole lot more!
The experts: Chris Cloutier and Scott Brown. Chris is the co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies. And Scott is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc. Together they are the productivity and efficiency duo that bring results.
Listen and view episode notes