Ready, Set, Grow! with Phil Carpenter [AW 094]

Guest host and shop tour with Phil Carpenter, Urban Auto Care and Avalon Motor Sports, Denver, CO, discusses scaling your business the right way. Learn from Phil’s experience with 5 locations and over 30 employees. Listen to Phil’s other episodes HERE.

Watch Episode on YouTube

Key Talking Points

  • You have to have a dedicated, reliable core group of people. 
  • Who will do what? What other roles will you need as you grow? Play to your strengths
  • Infrastructure for scaling, email, phones, point of sale, credit cards, accounting, Google Workspace, website
  • Processes for scaling, document them in a way that you can easily train others
  • Hire to grow into manager role- protect the culture and get team buy-in. Look for people with high ceilings. Are they open to training? Are they stagnant?
  • Grow for the right reasons- creating the best opportunity for people to grow into more roles, impacting the community. 
  • Balance- coverage for employees being out while developing and training.

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!