RR 021: Bill Hill from Mighty Auto Pro

Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that). Listen to Bill discuss the off the wall events that have happened with his total support and encouragement. I challenge you to go off structure like Bill has to create a buzz inside and outside your shop.

In 2013 Bill was recognized by Ratchet & Wrench as the Top Shop Owner, Nationwide. Bill has co-authored two books ‘How to Buy a Great Used Car’ and ‘Whatever Happened to Great Customer Service?’

Bill also shares some great wisdom and tells a few great stories about his transformation from struggling shop owner to an engaged caring leader. His story fits the mold of so many very successful entrepreneurs in our industry that went from good tech to great business owner. There is no doubt that there are many great take-a-ways as you “Listen to Learn Just One Thing’ and implement it in your own world.

Mighty Auto Pro Website

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!