RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.
Key Talking Points:
- Matt developed a bonus plan for the shop he manages
- Simple team structure, engaging atmosphere
- To calculate everyone’s contribution to the overall success of the business is very difficult
- Entry level compensation
- A trend of increasing wages for employees coming out of college/trade school- is where increases in wages should go?
- What about veteran employees? Advocates for your business.
- If an employee starts at entry level pay and sees ‘light at end of the tunnel’ while working with experienced techs they will stay motivated and loyal to the business. Can see a clear career path.
- Attracting younger customers through DVI
- Majority enjoy using technology to communicate
- Faster and easier to use with updates and pictures
- Immediate satisfaction
- Valuing profession starts with the technicians
- Not just about fixing the really hard problems and seeing value in that check engine light diagnosis, tires, brakes
- Value and specialty in each part of the car
- Future of cars
- Diagnostics decisions would be through system and tech where there would be a middleman
- Similar to “Alexia” system communication back and forth
- Would techs and specialists become less valuable?
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