“Give Me 10” Internship Program – Sue Dickson [RR 689]

Sue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students.  She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college.

Key Talking Points

  • “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc.
  • Insurance is covered by the school because it is work-based learning
  • Break the stereotype that young adults can only be successful if they have a 4-year degree
  • What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other’s shops to critique
  • Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit
  • Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K 
  • University of the Aftermarket Leadership 2.0 Class- AAP

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!