Do Your Standards Align with Your Core Values [RR 740]

How aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss. 

Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE

Key Talking Points

  • Accountability- process to actively participate in
  • Standards- SOPs are required for all businesses, but do your employees know the foundation they’re built on? Failure to follow the process. If ‘rules’ are integrated with core values they will be followed. Set clear expectations based on core values. What does it mean to succeed/do the right thing?
  • Corrective action/reprimand because they are afraid of losing someone- stunts growth
  • Neglect isn’t effective- leaders must hold themselves accountable
  • People behave differently when they’re being ‘watched’ 
  • Training adheres to standards
  • Defined corrective action plan- gives structure, form/meeting/counseling. Identify the event, identify the ‘why’(was it a technical issue, personal issues?) actionable steps to avoid the mistake again, its improvement and growth.
  • Reward and recognition- team bonuses together

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!