Don’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]

David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation.

David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Evolution of Leadership (00:02:13) David Askwith and Carm Capriotto discuss the evolution of leadership and how it takes time and experience to become a great leader.
  • Importance of Feedback (00:07:30) David Askwith advises small shop owners to ask for honest feedback from their employees to become better leaders and build better relationships.
  • Learning from Mistakes (00:05:51) David Askwith shares his experience of losing his store due to a theft and how it helped him evolve as a leader and learn from his mistakes.
  • Embrace the Pain (00:08:29) Importance of embracing difficult conversations and seeking advice from peers and networks to improve leadership skills.
  • Self-Help and Time Management (00:09:35) The importance of seeking knowledge through self-help and time management to improve leadership skills.
  • Establishing Company Goals (00:15:42) The challenge of bridging company goals to employees and establishing a living culture within the organization.
  • Holding People Accountable (00:17:57) Importance of holding people accountable, meeting with employees regularly, and getting them to acknowledge mistakes and make changes.
  • Building Consensus (00:20:18) Importance of building consensus and starting with why when leading a team, and not being afraid to ask for solutions.
  • Tough Decisions (00:23:37) Making tough decisions as a leader, seeking to understand first, and coaching employees to change habits and perspectives.
  • Consistency in Leadership (00:25:58) David and Carm discuss the importance of being consistent in leadership, treating everyone as an individual while having the same rules for everybody.
  • Building Trust (00:26:55) David talks about the importance of building trust in yourself, your team, and your system, and how trust happens over time.
  • Reputation (00:30:40) David and Carm talk about the importance of reputation in the industry, and how it can cut both ways.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!