Revolutionizing ASE Certifications: Remote Testing with ProProctor [RR 873]

Trish Serratore, who is retiring after 35 years with the Automotive Service Excellence (ASE) organization, discusses new testing and certification for electric vehicles, instructor training, and the process of remote testing with ProProctor. Trish explains the safety standards for EV technicians and the convenience of taking tests from home. As we bid farewell to Trish, we also look forward to the exciting developments in the pipeline!

Trish Serratore, Senior Vice President of Communication at ASE. Trish’s previous episodes HERE

Show Notes

  • Watch Full Video
  • New Leadership and Retirement (00:00:16) Discussion about Trish Serratore retiring after 35 years with ASE.
  • New EV Testing and Certification (00:02:13) Introduction of the new certification for electric vehicles called XEV, focusing on safety standards for technicians and industry professionals.
  • The process of remote testing (00:07:57) Explains the steps and security measures involved in taking a test at home using ProProctor.
  • Benefits of remote testing for re-certifiers (00:08:47) Discusses the advantages of remote testing for technicians who are already certified and need to re-certify.
  • Feedback and improvements for remote testing (00:11:06) Addresses the feedback received regarding the remote testing process and discusses potential improvements to make it more efficient and consistent.
  • Options for Testing (00:17:19) Exploring the different options available for testing, including test centers, and the mobile renewal app.
  • Future Updates to Renewal App (00:18:46) Information about upcoming updates to the renewal app.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!