THA 013: Expense Control – Best Practices


Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals.

Watch like a DOCUMENTARY … Learn like a SEMINAR.

Helping automotive aftermarket professionals improve; one lesson at a time.

Academy Panel:

Maryann Croce of Croce Transmissions in Norwalk, CT and a former banker. Along with her husband Tony they own the shop they purchased 17 years ago. Their 4 bays, 4 techs and one service advisor shop is successful because as husband and wife Maryanne and Tony work at their roles and have abundant trust in each other. Maryanne is also a member of Women in Auto Care. (023)

Dave Kusa Established, Autotrend Diagnostics in 1989 and is in Campbell, California. (San Francisco Bay Area) Dave is an AAA-approved auto repair facility that provides general maintenance services for foreign and domestic vehicles.  Dave is president of ASCCA, the California Shop Association.

Dave works hard building customer relations and home town value in a city of 2.5 million people. Listen to his episode: 127 and Town Hall LIVE on Concierge Service and Car Care Clinics for Women.

Doug Callaghan from  Vics Service Centre in Wainright Alberta.  Doug won the prestigious ACE (Automotive Career & Education) Award in the small (under 50 employees) category. This award recognizes automotive aftermarket industry companies truly dedicated to investing in the growth of their employee’s knowledge and skills and offering professional development and career opportunities. He was honored at Auto Care Association’s Fall Leadership Days in Washington, D.C., Sept. 8, 2016.

Doug, in episode 49, shares the monumental transformation his company has gone through from training, culture, leadership, new hiring, digital vehicle inspections and a second location …. He credits this evolution to having a business coach.

Talking Points:

  • A budget keeps you in a spending parameter
  • Working with a business coach has helped grow net profit
    • Business coach brings accountability
  • Expense control is a team effort
  • Be careful on shop supply leakage
  • Return on Effort is as important as Return on Investment
    • Are we making the most use of our time as an owner. Are we delegating certain tasks that allow us to spend our time on owner tasks
  • When is an expense not an expense?
  • Community networking helps build relationships with local businesses that can help you in the future. Roofer, plumber, electrician, landscaper etc.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!