THA 059: Critical Daily Actions That Matter
Your Learning Curve Never Sounded So Good!
Helping automotive aftermarket professionals improve; one lesson at a time.
Learn from your industry peers in a round-table forum. Get new ideas,
perspectives, trends, insights, best-practices and expertise from aftermarket professionals.
The Academy Panel:
Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. She moderates an online Facebook group called “Auto Shop Owners Group”. Bambi’s previous episodes HERE.
Mark Goldsmith found his passion for cars in 1971 when his first job was at an independent shop. He took all of the ASE required tests and earned his Master Technician Certification.
In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative! He is an ASCCA member and he loves it when his customers say his shop is better than the dealer. Previous episodes HERE.
Rick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor. He owned and managed several successful automotive repair shops. Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair owner since 2006.Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications. Rick has been training and speaking at industry events across the country including AAPEX, Vision and for AASP PA just to name a few. Find all of Ricks contributions to the podcast HERE.
Bambi Crozier planning guide and list HERE.
Rick White article on Fraud HERE.
Talking points:
Bambi Crozier Routine:
- 5th of the Month: Review P&L & Income Planning, Review & Pay A/P, Review & Collect A/R
- 20th of the Month: Review Goals and Plans to Achieve them for next month
- Monday – Manage the business
- Second Monday – Employee Reviews
- Weekly Review Stats (ARO, GP, CC, Billed Hours, Sold, Efficiency)
- Review Daily Recap Results from Mary
- Review Bank Deposits
- Spot Check Tech Inspections, QC Inspections, RO Profitability, Declined Work
- Tuesday – Product / Growth
- First Tuesday Review Training Plan & Employee Progress
- Second Tuesday – Review Equipment Needs and ROI
- Third Tuesday – Review Processes, Policies, Procedures
- 9am Writer Meeting (Results, Profit, RO, Workflow, Employee Feedback)
- Emailed Daily Morning Battle Plan from Jayson to Bambi
- Review Daily Recap Results from Mary
- Review Bank Deposits
- Spot Check Tech Inspections, QC Inspections, RO Profitability, Declined Work
- Wednesday – Marketing / Communication
- First Wednesday: Review Referral Program & Announce Winner
- Second Wednesday: Review Marketing Calendar
- Weekly Thank You Cards for last week clients
- Review Daily Recap Results from Mary
- Review Bank Deposits
- Spot Check Tech Inspections, QC Inspections, RO Profitability, Declined Work
- Thursday – Partnerships
- First Thursday – Review OSHA Items / Safety Plan Meeting Notes
- Second Thursday – Review Legal Requirements / Needs
- Review Daily Recap Results from Mary
- Review Bank Deposits
- Spot Check Tech Inspections, QC Inspections, RO Profitability, Declined Work
- Friday – Culture / Recruitment
- Second Friday – Review Incentive Plan
- Third Friday – Review Pour in Training for Inner Circle
- Set Weekly Battle Plan for next week
- Review Recruiting actions and next steps
- Review Daily Recap Results from Mary
- Review Bank Deposits
- Spot Check Tech Inspections, QC Inspections, RO Profitability, Declined Work
Mark Goldsmith
- Communicate with staff before work starts.
- Review appointments with the service writer.
- Perform repair order audit from the previous day.
- Review inspections that are complete.
- Help my team when they have a technical problem.
- Go over the bills with the bookkeeper (JoAnn My wife).
- Check online reviews. I have Colleen respond to them she is much better than me.
- Go over future appointments.
- Prepare for the weekly meeting.
Rick White
- Grow & protect your brand.
- Are you living your culture?
- Inspect what you expect.
- Customer experience.
- Quality of work.
- Generate awareness of your business.
- What are you doing every day to stand up, stand out, and make a difference?
- Mailings & “do it for you” programs aren’t as effective.
- Grow your people.
- Daily & Weekly meetings.
- Coach & feedback to get better.
- PACE
- You set the
- Purpose & Passion of the shop
- Activity & Attitude
- Commitment & Caring
- Energy & Expectation
- You set the
- Bookending your day as a tool and setting yourself right at the beginning of the day.
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!