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It’s Not Personal, It’s Business
Sometimes the hardest business decision is the one we already know we need to make. There are decisions in business that are easy to make. Then there are the decisions that keep you awake at night. Personnel decisions. Policy changes. Changing a supplier. Moving away from a system you have…
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An Honor and a Milestone for Brakes for Breasts
Tracy and I were truly honored to stand inside the Cleveland Clinic this year for the Brakes for Breasts…
Hiring Our Future: Are We Attractive and Professional Enough?
Every one of us who is invested in the ongoing success of our beloved industry understands the challenge. We…
Life Skills: Is This Our Responsibility?
Critical Note: We don’t elevate an industry by fixing more cars. We elevate an industry by developing better people. …
The Hidden Cost of Procrastination for Shop Owners
Guilty. Yes, I am. And if you’re honest, I bet you are too. We’ve all done it. The list…
Bring the Classroom to the Shop
Carmism: The shortest distance between learning and earning is bringing education to your shop. One of the most exciting…
From Mediterranean Ave to Boardwalk
Yes, that is a reference to the game Monopoly. I’ll go out on a limb and believe that 90%…
Bring Your Education to Work. Leave Your Baggage at Home.
One line from HBO’s The Pitt hit me like a punch in the gut: “We bring our education to…
Power of the Room
Stop Flying Solo: The Brutal Truth About the “Power of the Room” Recently, Aaron Woods dropped a phrase on…
Go Silent
Do you have an app that silences your phone for a set period of time? I do. Whenever I…
DTI – Can You Imagine?
Here is another analogy to the dental industry that I think you’ll appreciate. If you are like me, we…
Our Pitiful Roads and Your Clients’ Cars
I’ve always said you’ve got to know when to stop digging when you’re in deep trouble. That’s the rule…
Words Matter: Why ‘Installer’ Doesn’t Define Our Profession
Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do…
Are You Professional Enough?
“I’m a professional.” That’s very easy to say. I own a business. I make money. I have customers. I…
Reboot Your Business
There is nothing like a refresh, a reboot. As we move deep into Spring, at least up North, we…
Debriefing
Debriefing isn’t a dramatic, optional ritual—it’s a discipline. And disciplines are what separate shops that drift from shops that…
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