I’ve discussed, on the podcast, hiring for a new position: the CXO, or Client Experience Officer. Most automotive repair…

    Every business begins with a dream – a vision of what could be.  You’re in the automotive…

As 2025 dawns upon us, the quiet moments between the past holiday celebrations offer us a precious opportunity for…

It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.

  I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…

Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…

Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can…

Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…

Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look…

When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.

We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the…

While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…