Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses…

About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…

Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…