Latest Blog

 Is There Still Time to Learn?

By Carm Capriotto, AAP | Jul 7, 2025

Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got me thinking: Is there still time to reflect, to grow, to set goals and actually pursue them? Is there space for self-development amid the chaos of running a business or serving…

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Courage and Professionalism Must RULE.

By Carm Capriotto, AAP | 02/26/2025

As 2025 dawns upon us, the quiet moments between the past holiday celebrations offer us a precious opportunity for…

Vibrant Collaboration: Unveiling Insights Through Invoice Auditing

By Carm Capriotto, AAP | 02/17/2025

It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.

Modern Auto Repair: Far Beyond the ‘Mom-and-Pop’ Shop.

By Carm Capriotto, AAP | 02/10/2025

  I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…

Success Leaves Clues: Are You Reading the Signs of Your Success?

By Carm Capriotto, AAP | 01/27/2025

Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…

You Want to be Pushed Out of Your Comfort Zone

By Carm Capriotto, AAP | 01/19/2025

Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can…

 I wished I’d Known Then What I Know Now

By Carm Capriotto, AAP | 01/13/2025

Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…

Stop Stopping

That Is The Way I’ve Always Done It! Or Stop Stopping.

By Carm Capriotto, AAP | 12/29/2024

Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look…

Comparing Veterinary Care to Auto Service Care

The Parallels Between an Automotive Repair Shop and Veterinary Care

By Carm Capriotto, AAP | 12/21/2024

When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.

The Training Paradox: When Actions Don’t Match Beliefs

By Carm Capriotto, AAP | 12/09/2024

We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the…

Who Is Your …?

By Carm Capriotto, AAP | 11/24/2024

While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…

Be Like A Bakery

By Carm Capriotto, AAP | 11/11/2024

Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery.…

Anticipation

By Carm Capriotto, AAP | 10/28/2024

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses…

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