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Fix the List That Never Ends
We love getting things done. There’s nothing better than checking off a task and feeling that little hit of accomplishment. But here’s a question worth asking: why is your to-do list always so long? In this business, there’s no shortage of things to do — cars to fix, customers to…
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We Don’t Know, Therefore We Don’t Care
At Tools 2025, I had the chance to sit in on several sessions led by some of the industry’s…
A Very Important Question – Are You a Mechanic or Owner?
Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed…
Automotive Service: Where Procedures Save Lives and Reputations
When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…
Fix it. Make it Happen. Let it play out.
Work problems. Sure, you have them. Don’t deny it. We often face various challenges in the workplace, from looming…
Get a Little Braggadocious!
Here is an excellent suggestion for enhancing your “About Us” page on your website. You should showcase your specialist’s…
Education is Being Curious
You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest…
Automotive Service: Where Procedures Save Lives and Reputations
When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…
Different Isn’t Wrong
When my friends hire a coach, an expert for their business, and they allow their new accountability partner to…
The Stark Reality of Pricing
On a recent road trip I could not help to realize what we pay for water and yogurt…
Improve your CX
I’ve discussed, on the podcast, hiring for a new position: the CXO, or Client Experience Officer. Most automotive repair…
Remember That Spark? Reconnecting with Your Business Dream
Every business begins with a dream – a vision of what could be. You’re in the automotive repair…
Courage and Professionalism Must RULE.
As 2025 dawns upon us, the quiet moments between the past holiday celebrations offer us a precious opportunity for…
Vibrant Collaboration: Unveiling Insights Through Invoice Auditing
It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.
Modern Auto Repair: Far Beyond the ‘Mom-and-Pop’ Shop.
I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…
Success Leaves Clues: Are You Reading the Signs of Your Success?
Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…
