Yes, that is a reference to the game Monopoly. I’ll go out on a limb and believe that 90%…

One line from HBO’s The Pitt hit me like a punch in the gut: “We bring our education to…

Stop Flying Solo: The Brutal Truth About the “Power of the Room” Recently, Aaron Woods dropped a phrase on…

Do you have an app that silences your phone for a set period of time? I do. Whenever I…

Here is another analogy to the dental industry that I think you’ll appreciate. If you are like me, we…

I’ve always said you’ve got to know when to stop digging when you’re in deep trouble. That’s the rule…

Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do…

“I’m a professional.” That’s very easy to say. I own a business. I make money. I have customers. I…

There is nothing like a refresh, a reboot. As we move deep into Spring, at least up North, we…

Debriefing isn’t a dramatic, optional ritual—it’s a discipline. And disciplines are what separate shops that drift from shops that…

There’s a lot of talk about culture. It’s often treated like an enigma, something you can’t touch, hard to…

You’ve probably been bombarded lately with ads reminding you to trust only a Certified Financial Planner with your investments…

On the way home from a conference, I sat in the airport thinking about all the conversations I’d just…

There’s a difference between sharing information and creating understanding—and too often, we confuse the two. Service advisors hear the…

As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair…