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Advice That Makes You Uncomfortable May Be The Very Advice You Need To Hear
Have you ever asked a question on social media hoping someone would confirm what you already believe? Think about that for a moment. In the echo chamber of social media, you can ask just about anything and find someone who agrees with you. You’ll also find people who strongly disagree.…
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Brining Attention To Sometimes Invisible Thoughts or Issues
Is It Time to Retire the Word Technician? or One More Reason Why Language Matters!
What we call ourselves matters. What our clients call us matters even more. If you know me, you know…
Are We Falling Behind the Future?
That’s a big question. And one that deserves some serious reflection. We cannot expect tomorrow’s specialists to succeed with…
Are You Steady—or Just Busy?
I first met Bob Greenwood in 2015, when I started podcasting. We became friends, and he shared his wisdom…
Do, Decide, Delegate, Delete
We just returned from ASTA in Raleigh, North Carolina. The event was full of opportunities to learn, with management…
Is Knowing a Little About a Lot Good?
We live in an information-overload society—or maybe it is more like an information playground. We are bombarded by commercials,…
Your Comebacks Are Speaking. Great Leaders Listen.
Every comeback has a lesson. The only question is whether you’re willing to learn it. After more than 11…
Lean On Us!
Do your clients know how much you care about the reliability and safety of their transportation? Do they know…
Innovate or Stagnate
Look around. Listen up. There are new developments happening across our industry every day. New technology. New tools. New…
It’s Not Personal, It’s Business
Sometimes the hardest business decision is the one we already know we need to make. There are decisions in…
An Honor and a Milestone for Brakes for Breasts
Tracy and I were truly honored to stand inside the Cleveland Clinic this year for the Brakes for Breasts…
Hiring Our Future: Are We Attractive and Professional Enough?
Every one of us who is invested in the ongoing success of our beloved industry understands the challenge. We…
Life Skills: Is This Our Responsibility?
Critical Note: We don’t elevate an industry by fixing more cars. We elevate an industry by developing better people. …
The Hidden Cost of Procrastination for Shop Owners
Guilty. Yes, I am. And if you’re honest, I bet you are too. We’ve all done it. The list…
Bring the Classroom to the Shop
Carmism: The shortest distance between learning and earning is bringing education to your shop. One of the most exciting…
From Mediterranean Ave to Boardwalk
Yes, that is a reference to the game Monopoly. I’ll go out on a limb and believe that 90%…
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