Rob Merwin and Charlie Marcotte [AW 069]
Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair. Charlie Marcotte from American Pride in Virginia gives you a tour of his four shops.Listen and view episode notes
All Electric Vehicle Business Model – Dave Giles[RR 672]
This is a fascinating business model and one that Makes EV’s a specialty, no different than Euro Shops. With OE commitments and government mandates to roll out EV’s and reduce the production of the internal combustion engine, we all need to be schooled in the ‘What’s Next’ indoctrination. It is time to look ahead before you get left behind. David Giles discusses how his electric and hybrid-only business has become a huge success. Keep in mind progress is impossible without change.
remarkableresults.biz/e672Listen and view episode notes
Guest host business coach Alan Beech from Beech Consulting speaks to DVI open rates and the Virtual shop tour with Greg Bednar from Greg’s Champion Auto, Mankato, MN The trivia question: The Pontiac Tempest Transformed to be What Model?Listen and view episode notes
Electrification of our Industry – Service Impact and Trends [THA 232]
How do you prepare for the future? It starts by acknowledging it will be here before you know it. In this episode, my panel discusses electric and hybrid vehicles with statistics and real shop research that help outline the road ahead.
Don’t be left behind. Don’t be a naysayer. Embrace and understand the role of EV’s and Hybrids. Learn all you can so you can prepare your business for the future. A critical and important podcast so you benefit. remarkableresults.biz/a232Listen and view episode notes
Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]
Have you ever thought about small engine repairs in your shop? It’s time to think outside the box and learn from this unique business opportunity Mark Roepke stumbled upon. It’s a lesson to all of us that you need to constantly be adapting and grow in different ways. Golf Carts anyone?
remarkableresults.biz/e655Listen and view episode notes
Guest host shop owner Scott Brown from Cardinal Shell, Springfield, VA speaks to his new shop for high tech repairs only and the Virtual shop tour with Aden McDonnel from McDonnell ATS, Livingston, MT. The trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?Listen and view episode notes
Satellite Location with Tom Grady [RR 649]
So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from the ground up isn’t an option for your budget. Have you ever thought about a satellite location?
Tom Grady is in the process of opening his satellite location a few miles away from his current shop. Find out how and why he did it in this real informative episode. https://remarkableresults.biz/e64Listen and view episode notes
Tires as a Profit Center [THA219]
Did you know that roughly 33% of tires that come through your shop on customer’s vehicles need to be replaced? Are you willing to see that money go to someone else? It’s time to turn your business into a one-stop shop for your customers! Find out how in this episode with shop owners who love tires!
You can also watch the show’s video and get the key talking points at remarkableresults.biz/a219Listen and view episode notes
Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.
Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.
Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at remarkableresults.biz/e569Listen and view episode notes
THA 180 Why We Have Loaner Cars
This episode showcases two shops that have loaner cars. The industry seems to be split on having loaners. This episode opens up a strong position and the reasons they have loaners.
My panel includes Greg Buckley, from Buckley’s Personalized Auto Care, Wilmington, DE and Tom Lambert, from Shadetree Automotive, Layton, UT
Greg just added three new vehicles and Tom has thirteen. There are support companies that help you with a digital and GPS loaner transaction. Find the show notes at remarkableresults.biz/a180Listen and view episode notes
Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and…Listen and view episode notes
Jack Weaver is a custom car builder of 25+ years and the owner of Acme Chop Shop. He started teaching the art of custom auto restoration at Kustom Built Cars (KBC). Kustom Built Cars was started out of Jack’s love and enjoyment of custom cars and hot rods. He wanted to be able to continue…Listen and view episode notes
Ken Criste is the Chief Financial Officer of the Australian Bank division of National Australia Bank. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his…Listen and view episode notes
https://youtu.be/wVGKlTmEsFE Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to the tire industry. He started out in a management training program starting doing commercial tires to…Listen and view episode notes
RR 481: David Saline – Start or Grow Your Fleet Business
Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break into a fleet and he gives you the blueprint on what to say and do on your first cold call visit. This episode sheds light on how to start, build and grow fleet business.
David Saline, VP Sales at Drive, is a proven industry leader in the automotive and truck repair business.Listen and view episode notes
Greg Buckley on Lyft
Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.Listen and view episode notes
THA 131 The Future – Preparing Your Shop For the Next Five to Ten Years
What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what you currently have and that may not sustain you to far into the future.
Your panel: Kelli Weatherby, co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ., Bill Nalu, owner of Interstate Auto Care, Madison Heights, MI and AJ Nealey, Nealey Auto Service, Edgewater MD. This diverse group has some similar yet some different strategies for their future. It is so refreshing to hear the dialogue and then compare their tactics to your current or long term plans.
We are in a dynamic industry that is in a heightened change curve. Keeping up at all levels will bring you spoils. And keeping your eye on your business with the future in sight is an important responsibility you have to your employees and your family.
We talk BHAG’s, Debt, Branches, Succession, Training, refinancing, and SWOT among others.Listen and view episode notes
Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.Listen and view episode notes
Shop Talk 8 – Second Shop Challenge – The Power of Blacktop – Industry Image
I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues to be a recognized writer in our industry, I’m sure you know of Gonzo’s Tool Box.
John tells us about his recent new location and a few challenges he didn’t anticipate, Scott Pelava has an idea to add a service to his shop that many would not agree with and Gonzo shares his wisdom of the ages. We also get into our industry image. A lot to chew on.
A bright and interesting moment is the talk about blacktop. Don’t miss this.Listen and view episode notes
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.Listen and view episode notes
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of RepairListen and view episode notes
A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a BMW specialty shop. Ken partnered with BMW Mastertech, Mark Higgins and they created BM Performance Centre in Williamstown, Victoria, Australia
In this episode, we will be tackling issues and challenges of running a shop in Australia and surprisingly, it is very similar to the challenges and issues we have with our aftermarket in North America. With wide arrays of topics including customer retention, the Australian technician shortage, and earnings, a tech apprentice program like Europe and the Australian immigration policy. Learn what their BM performance experience is and get a taste of the Australian Aftermarket parts industry.
Enjoy this great study in contrasts and similarities.Listen and view episode notes
Open Four, Five, Six Days a Week. Listen to the Debate.
The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL.
Learn how each defines or defends their days open and outlines the challenges each has in hiring, serving and making money.
Tom is a four day a week shop, however, Bill and Alan have their thoughts on how to create a four day work week for their team and still be there to serve their customer’s busy lives. Each day of the week takes on a different personality such as Saturday’s helps feed Monday and Tuesday. And Saturday’s can be a big maintenance day.Listen and view episode notes
Niche. Finding Specialties to Create New Business Services.
A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A vibrant discussion to challenge the use of your talent and facility and to listen to your customers and find out exactly what they want and need from you.
The panel warns you to keep your eyes open. The shift is coming. Toss out those unprofitable jobs. Clean out your closet. Review your current business model. We will not survive doing what we always have done.
The panel will help you understand How to consider a specialty, product based niche vs. service based niche; but an overlying theme is to be sure the basics are being done right. You cannot add a new service if you don’t aren’t fixing your customers’ problem right the first time. Get your house in order before adding.Listen and view episode notes
Can David Beat Goliath?
The Academy panel dives into the dichotomy of David and Goliath. David, quick nimble and did not perceive that he was an underdog. The panel considers that larger industry players can be Goliath-like … complacent, too structured, weighed down with rules and inflexible. It doesn’t mean that it is bad, but they say small and nimble is better than big and sluggish. They are quick to point out that we can learn a lot from Goliath’s as it pertains to systems and processes.
Ironically we did discuss that having a Goliath mentality may be good for a David. We talked about business models, being able to adapt to changes in the marketplace and consumers habits. A great example in the discussion was that Starbucks is a Goliath but they hire Davids. A very potent strategy for success. We also talk customer loyalty and what we can learn from the Goliaths of the aftermarket.
The Panel: Bambi Crozier, from Car Clinic in Lowel, AR, Jeremy O’Neal, Freedom Automotive, Freedom Automotive in Hesperia, CA and President and Lead Sales Trainer at AdvisorFix and Scott Pelava, Lonsdale Auto Works in Lonsdale, MNListen and view episode notes