Search Here are the two most recent episodes Building a Foundation to Prevent Employee Turnover [THA 461] Nov 28, 2025 People HATE to Be Sold, Yet They LOVE to Buy [RR 1067] Nov 25, 2025 And all the rest: Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast Good Debt, Bad Debt: Distinguishing Healthy Leverage from Financial Risk [THA 460] Nov 21, 2025 Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066] Nov 18, 2025 Train the Trainer: Building an Industry Boot Camp for Automotive Educators [THA 459] Nov 14, 2025 Helping People Do Life in Auto Repair [RR 1065] Nov 11, 2025 The Everyday Educator: How Leaders Reinforce Learning [THA 458] Nov 7, 2025 Stress, the Struggle, and the Resilience: A Guide for Leaders [RR 1064] Nov 4, 2025 Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457] Oct 31, 2025 Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063] Oct 28, 2025 Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456] Oct 24, 2025 A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062] Oct 21, 2025 From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455] Oct 17, 2025 Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061] Oct 14, 2025 Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454] Oct 10, 2025 Building an Essential Skilled Automotive Career [RR 1060] Oct 7, 2025 The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453] Oct 3, 2025 AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059] Sep 30, 2025 The Silent Profit Killer: Inconsistent Processes [THA 452] Sep 26, 2025 2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058] Sep 23, 2025 Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451] Sep 19, 2025 Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057] Sep 16, 2025 Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450] Sep 12, 2025 A Phone Call Is Worth a Thousand Emails [RR 1056] Sep 9, 2025 The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449] Sep 5, 2025 Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055] Sep 2, 2025 Ring to Revenue: The Power of the First Hello [THA 448] Aug 29, 2025 The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054] Aug 26, 2025 The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447] Aug 22, 2025 From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053] Aug 19, 2025 Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446] Aug 15, 2025 Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052] Aug 12, 2025 1 2 3 … 61 Next » Search Remarkable Results Toastmasters The Aftermarket Radio Network Podcasts Buy me a coffee Matt Fanslow Diagnosing the Aftermarket A to Z Hunt Demarest, CPA - Business By The Numbers Kim & Brian Walker - The Auto Repair Marketing Podcast Craig O'Neill - Speak Up! Effective Communication Weekly Blitz - Chris Cotton Key Word Search Collecions Classroom Blogs/Articles Insider Newsletter Our Partners The Voices, Ideas and Insights that are Shaping the Future of the Automotive Repair Profession. The BACK CATALOG - Listed By Most Recent Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781] 09/20/2022 Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123] 09/17/2022 Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780] 09/16/2022 What Should We Call DVI’s? [THA 293] 09/15/2022 NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779] 09/13/2022 Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122] 09/10/2022 Preparing For The Next Five Years [RR 778] 09/09/2022 Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108] 09/09/2022 Why Speak to Fifth Graders? [THA 292] 09/08/2022 Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777] 09/06/2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121] 09/03/2022 Electric Vehicle Outlook with Derek Kaufman [RR 776] 09/02/2022 Customer Amenities [THA 291] 09/01/2022 Car Coach Reports with Lauren Fix [RR 775] 08/30/2022 Big Success in a Small Town – Jeff Grassman [AW 120] 08/27/2022 Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] 08/26/2022 Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] 08/25/2022 Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773] 08/23/2022 Second Location: Opportunity Knocked – Andy Bizub [AW119] 08/20/2022 “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772] 08/19/2022 Flat Rate VS Salary Debate [THA 289] 08/18/2022 The Women of NAPA AutoCare [RR 771] 08/16/2022 Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118] 08/13/2022 Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] 08/12/2022 Writing Ads That Attract Rock Stars [THA 288] 08/11/2022 2022 Napa Technician Of The Year: Meg Lewis [RR 769] 08/09/2022 Be Proud of Your Culture [AW 117] 08/06/2022 Work Happy, Drive Happy [RR 768] 08/05/2022 Maintenance Intervals: Industry Standards [THA 287] 08/03/2022 Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] 08/02/2022 Finding Success in an Auto Repair Complex [AW 116] 07/30/2022 How Partnerships Work [RR 766] 07/29/2022 Why Do a Repair Order Audit? [THA 286] 07/28/2022 What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765] 07/26/2022 Helping the Community Deter Converter Theft [AW 115] 07/23/2022 My Computer Was Hacked: Now What? – Tom Sciortino [RR 764] 07/22/2022 Identify Your Ideal Customer [THA 285] 07/21/2022 Processes: The Pulse of Your Business – Randy O’Connor [RR 763] 07/19/2022 Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07/16/2022 Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] 07/15/2022 Are You Selling Customer Experience or Price? [THA 284] 07/14/2022 The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761] 07/12/2022 Growing Pains with Jim Shukys [AW 113] 07/09/2022 How To Build Relationships with Students and Schools [RR 760] 07/08/2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] 07/07/2022 A Collective Think Tank – Marconi – Murphy – Morrill [RR 759] 07/05/2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07/02/2022 Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758] 07/01/2022 Incentive Pay Ideas for Technicians [THA 282] 06/30/2022 4 Locations and Growing – Craig Popp [RR 757] 06/28/2022 « Previous 1 … 10 11 12 13 14 … 37 Next »
