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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

Oct 10, 2025

Building an Essential Skilled Automotive Career [RR 1060]

Oct 7, 2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

Oct 3, 2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

Sep 30, 2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

Sep 26, 2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

Sep 23, 2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

Sep 19, 2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

Sep 16, 2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

Sep 12, 2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

Sep 9, 2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

Sep 5, 2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

Sep 2, 2025

Ring to Revenue: The Power of the First Hello [THA 448]

Aug 29, 2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

Aug 26, 2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

Aug 22, 2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

Aug 19, 2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

Aug 15, 2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

Aug 12, 2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

Aug 8, 2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

Aug 5, 2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

Aug 1, 2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

Jul 29, 2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

Jul 25, 2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

Jul 22, 2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

Jul 18, 2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

Jul 15, 2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

Jul 11, 2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

Jul 8, 2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

Jul 4, 2025

How to Grow Your Shop Without Losing Control [RR 1046]

Jul 1, 2025

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The BACK CATALOG - Listed By Most Recent

Customer Amenities [THA 291]

09/01/2022

Car Coach Reports with Lauren Fix [RR 775]

08/30/2022

Big Success in a Small Town – Jeff Grassman [AW 120]

08/27/2022

Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

08/26/2022

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

08/25/2022

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

08/23/2022

Second Location: Opportunity Knocked – Andy Bizub [AW119]

08/20/2022

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

08/19/2022

Flat Rate VS Salary Debate [THA 289]

08/18/2022

The Women of NAPA AutoCare [RR 771]

08/16/2022

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

08/13/2022

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

08/12/2022

Writing Ads That Attract Rock Stars [THA 288]

08/11/2022

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

08/09/2022

Be Proud of Your Culture [AW 117]

08/06/2022

Work Happy, Drive Happy [RR 768]

08/05/2022

Maintenance Intervals: Industry Standards [THA 287]

08/03/2022

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

08/02/2022

Finding Success in an Auto Repair Complex [AW 116]

07/30/2022

How Partnerships Work [RR 766]

07/29/2022

Why Do a Repair Order Audit? [THA 286]

07/28/2022

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

07/26/2022

Helping the Community Deter Converter Theft [AW 115]

07/23/2022

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

07/22/2022

Identify Your Ideal Customer [THA 285]

07/21/2022

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

07/19/2022

Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]

07/16/2022

Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]

07/15/2022

Are You Selling Customer Experience or Price? [THA 284]

07/14/2022

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

07/12/2022

Growing Pains with Jim Shukys [AW 113]

07/09/2022

How To Build Relationships with Students and Schools [RR 760]

07/08/2022

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

07/07/2022

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

07/05/2022

You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]

07/02/2022

Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

07/01/2022

Incentive Pay Ideas for Technicians [THA 282]

06/30/2022

4 Locations and Growing – Craig Popp [RR 757]

06/28/2022

Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]

06/25/2022

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

06/24/2022

Is Your Bathroom Like the Ritz Carlton? [THA 281]

06/23/2022

Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]

06/21/2022

Moving to a New Shop [AW 110]

06/18/2022

Hairdresser Turned Shop Owner – Danielle Vila [RR 754]

06/17/2022

ABC Technician: What Does It Mean? [THA 280]

06/16/2022

Survey Says [RR 753]

06/14/2022

Two Locations, One Campus [AW 109]

06/11/2022

From Investment Banker to Shop Owner [RR 752]

06/10/2022

Technician Mentoring [THA 279]

06/09/2022

Motorist Assurance Program (MAP) [RR 751]

06/07/2022