Specialization with Tom Palermo and John Anello [THA 220]

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John’s previous episodes HERE

Key Talking Points

  • Fleet specialist
    •  Always be marketing for any specialist (fleet/private/mobile)
    • Don’t limit yourself to one specific brand/type of fleet
    • Develop loaner fleet for customer use
    • Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers
    • Sublet mobile technicians
  • Mobile technician
    • Cons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace
    • Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer
    • John handles 50-70 calls per day and often provides free tech assistance
    • Continual research- having solid foundation first then learn how to adapt as things change
  • Every 5 years a business will get stale
    • Need to look at whole picture and figure out how to continue to move forward with technology and best practices
    • Stop avoiding jobs- “adapt or die” embrace technology
    • Most business owners don’t like taking the ‘risk factor’
      • Take the risk and reap the benefits
  • January 1st, 2022
    • Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking
    • Manufactures will have secure gateways for cars (control gateway username and password for tools)
    • Aftermarket must register tools and have wifi capabilities for the future
    • ADAS must be done correctly

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.