Hiring Dealership Technicians [THA 247]
Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.
Listen to Andy’s previous episodes HERE.
Joe Jerkins, Owner Westside Auto Pro, Clive, IA. Joe has been in the Automotive Industry since 2007 when he joined a tire and mechanical repair chain store after spending multiple years in grocery store management. He did not know anything about the industry and had no mechanical background but had a passion for helping people and sales. After having spent some time there, he joined a dealership as a Service Advisor and quickly rose to the number 1 advisor based on sales at his dealership. An opportunity as a Service Manager arose at a local repair facility and Joe decided it was time to get back into management as he was getting his legs under him in the automotive world. After his second child was born, Joe sought an opportunity at his hometown dealership to run the Fixed Operations including Service, Body and helping oversee Parts. In 2013, after realizing that there was a lot of “wrong” in this industry, generally speaking, he decided it was time for one last try with a shop he knew nothing about called Westside Auto Pros. Joe was hired as the Service Manager and after a couple of years his title changed to General Manager. In 2018, Ron Haugen, the owner at the time, and Joe decided to accelerate their 5 year plan of purchase and by October 1st of that year, Joe was the brand new owner of the already successful Westside Auto Pros. Westside Auto Pros continues to grow its repair shop as well as its towing and roadside assistance department.
Patrick Ryan, Technician, Eagle Automotive, Columbine Hills, CO, 4 Locations
Key Talking Points
- What is important to dealership technicians transitioning to independent- make it apparent the technician matters in your business. If they quit at the dealership it wouldn’t be noticed. They were “just a number.” Minimal and sometimes decreasing benefits.
- Interviewing dealership tech- discuss your team culture and environment. Many techs bounce from dealership to dealership because they are still finding “their place.”Don’t view working at multiple places as negative necessarily. Show them a path for all ages of your technicians. Don’t have a “cookie-cutter” interview process for all your hires.
- Career change- wanting to grow and be challenged, feel appreciated.
- Millennials/Gen Z- raised with no gravity “everything is great.” Introduce gravity a little at a time. Be taught instead of blocked. Be guided.
- The owner needs to be vulnerable- voice it to your team
- Break down stereotypes of large dealerships
- Technicians will check your social media prior to applying and read customer and employee reviews- promote your shop is a great place to work
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!