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Remedy: Shop has Case of COVID-19 [RR 546]

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

Key Talking Points:

  • A Technician tested positive for Corona Virus and discovered on a Wednesday
  • His shop was closed Thursday, Friday and Saturday
  • Symptoms can’t taste food or smell  (not typical)
  • Kirk told everyone he would have been in contact or interacted with him
  • He will require a negative test before he comes back to work
  • Many of his co-workers were not that concerned with the virus and everyone got a dose of reality
  • His shop went to a grinding halt. There were 13 employees involved.
  • His first thought was to keep everyone safe
  • There was a physiological switch in people that a co-worker got the virus (can’t happen to me)
  • One of his first goals was to locate testing centers that could give him a quick turn-around for his team to minimize the days he would be closed
    • His team went in their own direction which delayed his re-opening
  • Find a testing center that can turn results around in 24 – 48 hours if you will ever need it 
    • In some cases, it took 4 days to get results
  • He had to find a company to sanitize the entire building 
  • Customer messaging was also important
    • Every customer was understanding 
  • Got some test results by Sunday, but not all results were in on Monday, yet he still re-opened
    • Some test results came in Monday 
  • The county did call them and ask what he did to remedy the situation
  • Kirk is a multi-shop owner. Early on when COVID-19 he created a policy that no-one could work or visit another of his location. He did not want any cross-contamination to minimize exposure
    • He had a breach in the policy when they transferred loaner cars, and the people from the second shop had to be tested
  • One of the techs at the second store refused to get tested. He also said he had Cornona Virus. Be prepared for some of your people who don’t want to be tested and what you will need to do to remedy the situation
  • Kirk is using diluted bleach for sanitizing the shop and customer vehicles
  • Based on questions and being inquisitive Kirk believes his tech may have gotten COVID-19 from a vehicle he was working on
  • As a shop owner Kirk has established rules to protect his people and customers. But he cannot patrol every person every minute of the day.
    • It is important to use this example to remind your people of the important of sanitizing, social distancing and protecting yourself and others
  • If it happens to you:
    • Close your business
    • Get everyone tested. Know where you are to send your people (predetermined) 
    • Sanitize the entire operation (do your research before you have a need)
    • Keep your plan to yourself or your manager

Resources:

  • Thanks to Kirk Richardson for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Love what we do, buy a cup of coffee HERE.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

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