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Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

Carm Capriotto, AAP — Fri, 13 Feb 2026 19:00:00 +0000

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

“Rich is loud. Wealthy is quiet.”

In this episode, host Carm Capriotto sits down with Jerry Kezhaya and Dr. Laura Shwaluk, owners of The Auto Shop and business coaches with Business Builder Mentor and Mastermind.

They share their unconventional journey from healthcare to auto repair, including how Laura stepped in to run the shop while Jerry was hospitalized. With no technical background, she succeeded by focusing on leadership, culture, and relationships—proving that auto repair is ultimately a people business.

The couple also discusses the realities of working together as spouses. By clearly defining roles—Jerry managing systems and strategy, Laura leading team and customer relations—they’ve built a respectful, healthy workplace culture.

A major focus of the episode is financial freedom. Jerry contrasts “visible wealth” with “quiet freedom,” emphasizing passive income, low debt, and disciplined spending. They warn against lifestyle inflation and investing in depreciating assets, encouraging shop owners to prioritize long-term security over short-term status. They dive into the psychology of money, explaining how emotional wounds and unmet needs often drive overspending. Laura stresses that financial healing often starts with personal healing.

Our panel reinforces that real success comes from clarity, discipline, and emotional awareness. Rather than chasing status or appearances, they encourage shop owners to focus on building strong teams, healthy finances, and personal balance—creating businesses that support true freedom, peace of mind, and long-term fulfillment.

Jerry Kezhaya and Dr. Laura Shwaluk, The Auto Shop, Plano TX. Business Coaches at Business Builder Mentor and Mastermind

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

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– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Learn to Lead: Empower Your People [THA 307]

Carm Capriotto, AAP — Thu, 22 Dec 2022 05:15:00 +0000

How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners.

Watch Episode HERE

Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian’s previous episodes HERE

Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE

Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.

Jerry Kezhaya, The Auto Shop, Plano, TX. Jerry’s previous episodes HERE.

AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

Show Notes:

They need to feel loved because it’s the right thing to do (part of our Noblesse Oblige) – but some won’t reciprocate what you pour into them…. why?
They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how
They need to be held accountable – mediocrity doesn’t help anyone – but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to?
Trustworthiness – high integrity, truthfulness, transparency, good stewardshipLoyalty – showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, “tell me what needs to be done, and I’ll do it”
People WANT strong leadership – top-performing companies have strong leaders.
Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership
Implementing EOS- empower your employees to solve issues on their own
People come to work for people, not companies.
The 5 Love Languages
The 5 Love Languages QUIZ

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

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Important Books

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Climbing Out Of Despair [THA 296]

Carm Capriotto, AAP — Thu, 06 Oct 2022 05:15:00 +0000

In today’s episode, my panel discusses hitting rock bottom and being able to climb out. How do you financially recover from being in debt? How do you get through divorce when your business is failing? Why aren’t more owners looking at themselves in the mirror and realizing they are the problem and the solution? Keep listening to find out.

Watch the Episode on YouTube

Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE.

Jerry Kezhaya, The Auto Shop, Plano, TX. Listen to Jerry previous episodes HERE.

Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

Key Talking Points

You must be willing to be uncomfortable with change
Never start a second shop without your first running without you
Look professional and back it up
Recovery- the longer you hang on, the longer it’ll take you to change. It’ll be as quick as you allow it to be when you get out of your own way.
Do you know what you want? Why?
Who is your support system? Coaches, 20 groups, training classes
Your mental state affects your physical state

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Patrick McHugh and Shop Tour at The Auto Shop – [AW 034]

Carm Capriotto, AAP — Sun, 03 Jan 2021 05:15:00 +0000

Insights from guest host Patrick McHugh from Bimmer Rescue and a virtual shop tour with Jerry Kezhaya from The Auto Shop in Plano, TX on the premier weekly automotive aftermarket forum. Streaming on Facebook, LinkedIn, YouTube, and aftermarketweekly.com #aftermarketstrong #aftermarketpodcast #thisiswhyipodcast #listentolearnjustonething

Guest Host – Patrick McHugh from Bimmer Rescue, Richmond, VA
Patrick McHugh PodOgraphy
The $100 Exercise
600th Episode Milestone of Remarkable Results Radio
Virtual Tour with Jerry Kezhaya, The Auto Shop, Plano, TX
32,000 sq foot shop
Fortune
Trivia on Buick Port Holes

Email Carm- mailto:carm@aftermarketweekly.com

Aftermarket Weekly – Episode 034

Carm Capriotto — Tue, 29 Dec 2020 17:00:16 +0000

Guest Host – Patrick McHugh from Bimmer Rescue, Richmond, VA
Patrick McHugh PodOgraphy
The $100 Exercise
600th Episode Milestone of Remarkable Results Radio
Virtual Tour with Jerry Kezhaya, The Auto Shop, Plano, TX
- 32,000 sq foot shop
Fortune
Trivia on Buick Port Holes

Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]

Carm Capriotto, AAP — Fri, 04 Dec 2020 05:15:00 +0000

Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq. ft. shop has 21 lifts with two flats per lift.

Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

Dr. Laura Shwaluk has a Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.

Laura is happily married and devoted to the love of her life, Jerry Kezhaya. Together they manage The Auto Shop and Business Builders Mentor and Mastermind USA. Her specialized business interests are in accounting, operational systems, and people management. Her passion is to help entrepreneurs accelerate their business and open the doors of mental blocks that prevent them from succeeding. Listen to Laura’s previous episodes HERE.

Key Talking Points:

Hiring superstarsContrary to the common misconception, good people aren’t hard to find when you know how to do it and you’re a good employee
Ability to grow business correlates to ability to delegate
When testing professional detectives on hiring 50% of the time they make wrong choice
Why do we have employees?.Do the things we don’t want to do .
Do the things you can’t do (bookkeeping etc)
Problems when hiringTolerating mediocre employees because you think good people are too hard to find
Hiring the wrong person is a very expensive mistake- cost 4x annual salary in first 6 months
Standard interview- looking at resume, call candidates to come in and schedule roughly an hour with each. Out of 12 only 4 might show up.
Hire based on how they “seem” in your personal opinion (good attitude, enthusiastic etc)
Effective hiring system for CSR and marketing help- naturally filter candidates Clear job description
Create outgoing message for anyone that wants to apply- number to call with voicemail about who you are, what you’re looking for, what you’re not looking for (hosted numbers)
Once they leave a message you can login and listen through phone messages quickly
Effective hiring system for technicians Posting ad on Indeed starts on top then after a month it’ll become buried- repost new ad
Call and talk directly to owner- find out why are you leaving current position, where are you currently working, where do you live, are you accepting unemployment etc
Interview with owner and team- walk through shop together
Effective firingKnow your state regulations
Example Texas- must have cause for firing
Premade forms for writing someone up- communication form (expectations for performing job) to be signed by employer and employee and have copy. Firing form- (white, yellow, pink) written warning, final and copy for files/unemployment. Documenting is key , have witness in room and record it
Fire fast, hire slow

Resources:

Thanks to Jerry Kezhaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
Find every podcast episode HERE.
Every episode segmented by Series HERE.
Key Word Search HERE.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

Wealth Building: Become a Financial Adult [RR 575]

Carm Capriotto, AAP — Tue, 29 Sep 2020 05:15:00 +0000

Key Talking Points:

Becoming a Financial Adult- 85% of 65 years or older don’t have access to $25,000

Focusing on money doesn’t grow money. Creating VALUE grows money. Using money COSTS money. Every time you convert your assets to cash your wealth actually shrinks (fees, taxes, charges).
Money IS NOT wealth. Wealth can be turned into money, but money can rarely be turned into wealth.
Keeping the value of assets in money usually causes them to decrease because of inflation. Value dilutes over time.
Using borrowed money magnifies all of these problems!
When you focus on “value,” then you will get money (service business, online business, regular job). If you’re not earning the amount you want, then look at what value you are creating for other people. Technicians creating more value for themselves (training, classes)
Keeping your assets in “money” will cause you to lose money. Appreciating asset (land, a business that is growing ), depreciating asset (car, boat)
“Fiat Currency” is currency not backed by anything solid (ex. gold, coins). It is money that has no intrinsic value (a paper dollar bill). Fiat currencies tend to collapse over time. In the U.S. we have “at currency with no intrinsic value backing it up (no gold in Fort Knox). Currency is not secure. Value is secure.
Debt evolved from a tool we only used responsibly when needed and paid off as fast as you could, to a new paradigm where we accept debt as the way things work. The idea that debt is a reasonable way to live our lives really hurts us.” Look like you have wealth when you don’t.”
“Consumerism” is the idea we can consume our way to wealth and happiness. 100 years ago it didn’t exist – we only bought based on needs not wants. Now we buy wants to express ourselves and to be an individual and to get status.
What’s the problem with consumerism? We are buying things that we don’t really want to impress people we don’t even like (“conspicuous consumption”) to make us feel important. Consumerism is fostered by large companies that have an interest in you feeling insecure about yourself, in order to incite your self-expression mechanism, because they make money when you do. Consumerism to feel better or impress others doesn’t work and it robs our future. Difference between want and need. Practice a pause when purchasing instead of impulse. Competition and insecurity are motivators for impulse buying. Use logic not emotions.
The old paradigm of “entitlement” is being obliterated. The problem is that having a job (instead of having a craft or working for yourself) is precarious.
70% of us work with knowledge in our head. We are going through a transition from tangible reality to knowledge-based reality. You can’t count on the industry you are in today to be around in a couple of years. Let go of “the job” as a paradigm of reality. The world does not owe you a job. If we want to create success,we have to grow up and turn ourselves into someone that others seek knowledge from.
We have to admit to ourselves that we have been behaving like spoiled financial teenagers. We never really learned and we stayed adolescents and we relied on others to take care of us. Now we have to grow up and become financial adults. Take 100% responsibility for where you are now and where you are going in the future.
To the extent,you can create value for others you can build wealth.
There is a “critical distinction” between spending (buying liabilities that will drop in value, like a new car) versus investing (taking money and trading it for assets that go up in value over time).
The productive thing to do with your money is actually counter-intuitive. It’s not obvious how to invest, but it is obvious how to spend it!
Learn to make the distinction between needs and wants. Each person comes pre-wired with the mechanism to know if something is a need or a want. All we have to do is to ask ourselves.

Business Builders Mentor and Mastermind USA www.bbmmacademy.com

Business Builders Mentor and Mastermind USA CHALLENGE

Resources:

Thanks to Jerry Kehzaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode segmented by Series HERE.
Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook Twitter Linked In Email

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Decade the Seventies – Talking Auto Repair [THA 184]

Carm Capriotto, AAP — Thu, 13 Aug 2020 05:15:00 +0000

Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.

Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders. Look for Mitch’s other episodes HERE.

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

Bob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist. Previous Episodes HERE.

Key Talking Points:

Some big work done in this decade was carburetors
Maylan was a Snap on Dealer and Mitch was a customer
Chris Chesney was also a Snap On Dealer. They kept you in debt so you got up everyday and went to workYou had to pay so you collected from your customer everyday
New Tech: Chrysler Electronic Ignition. No points and condensers. “Space Age Tech!!”
If you did not have a feeler gauge you used a match book cover
Sun engine analyzer. These guys are still waiting to learn how to use it
As is typical with each decade or new advances in technology many did not believe it would last
Bear static balancer and BADA Bubble Balancer to balance tires
New electronic balancer was about $6,000 at that timeTook forever to sell one and to get a shop to buy one
These guys pumped a lot of gas. Most shops sold gas.
Learning how it works was an incurable passion for these guys
Chris Chesney loved the new tech
The more cars at the pumps the more cars came into the bays. The gas pumps was ‘social media’ back in the day
Mitch won a bet if he could field strip a carburetor, $100It took skill to rebuild a carburetor
Electrical and carburetor shops were specialists in the dayThey used a growler to grind the armature
Curiosity drove the technician of the day
To the consumer nothing has changed.My car is broke, fix it
Training was big at dealerships back in the 70’s
General Motors Training Center that provided training to dealer techs also provided training to the independent via their AC/Delco product division
Some training came from the parts people that was more of product training then technical
Everyone was in street racing or drag racing
The techs of the day in the 70’s loved the machine called the automotible
We need to start attracting young people into our industry
Motor and Chilon were the repair manuals necessary to repair cars of the time
Be careful and mindful of the solvents you are working with.Wear gloves, glasses and steel toed shoes

Resources:

A special thanks to Chris Chesney, Mitch Schneider, Maylan Newton, Bob Pulverenty, and Jerry Kezhaya for their contribution to the aftermarket.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
Find every podcast episode HERE.
Every episode segmented by Series HERE.
Key Word Search HERE.

Buy me a coffee

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]

Carm Capriotto, AAP — Fri, 10 Jan 2020 05:15:00 +0000

I want to thank the thousands of listeners who make our purpose meaningful. We do it for you. To the sponsors of the podcasts over the years. THANK YOU.

Guests for the 500th Episode

Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.

Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes HERE.

Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE.

Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population of 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry’s previous episodes HERE.

Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes HERE.

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has just opened their 4^th shop. Dwayne invests time in the industry with the Auto Care Association and serving on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE.

Dwayne was on episode 2, 3 and 4 with his partners Jose Bueso and Lee Forman and A Round Table on Technician Training in Episode 59, and on a Supplier Needs Roundtable (118). Listen to episode 222 with Dwyane as we talk about his 2017 World Class Technician honor and more. Listen to Dwyane’s other episodes HERE.

Key Talking points:

What worked well in the last five years:

Amy MattinatUndercoating. A job given to her tire person and to supplement during the slow times. She uses Corrosion Free Undercoating out of CanadaRe-done every 18 months accounts for retention
Kirk Richardson100% profit-sharing plan based on the power of the collective team
One direction, one team
He was always wired to be a business person, yet stood at his counter and did everything when he started 15 years ago
Profit-sharing is the best way to grow technicians
Judy Zimmerman WalterStarted morning meetings to best understand her team’s needs and to develop and compliment the team
Jerry KezhayaBeen an absentee owner for sometime
You have to inspect what we expect
As owners, we get what we earn
Dwayne MyersGoal Map ReviewsWhere do our people want to be? Their Goals for the next 3, 4 and 5 years
This has changed their company more in the last five years than anything they did
Stop looking at your people leaving and think about how they will stay with you
Invest in your people while you have them
Brett BeachlerAdvisor pay system he created
He measures many KPIs and they get a bonus production
He is legal for wage and hour by using Mike Davidson’s spreadsheet as a guide. See this episode RR 4466 https://remarkableresults.biz/e466/
Owners get paid on net profitability so he has a similar plan for his people
He wants to take more time off but he has to have better systems and procedures
His program works on a percentage of sales but would like to convert to a gross margin incentive if he can get the right GP from his SMS

What did not work for me and what I learned:

AmyShe almost sold her business and backed out. She felt her business was going to become a ‘McDonalds’
She wants a win-win for staff and customers when she does
She realized she has a five-year window ahead of her
Kirk RichardsonHe was always a business person but sucked at it early on
Developing leadership, grooming, and choosing is painfulYou have to be worth following yourself
It is a perpetual process, it never ends
Understand that there is always lapses in judgment that you learn from
Being a leader can be a lonely place
Most discussions on this episode failure issues were mostly the people of the soft side of our business
Judy Zimmerman WalterTo lead her team she wants her people to know that:Judy worked in the quick lube and did a lot of light-duty work at the shop
She assumes that here people know that she has paid her dues. She has been there and done that
Dwayne MyersEarly in his career, he went into protection mode and he held onto it for too long
They had not grown in 10 years and he and his partners were holding their team back. It was fear and stubbornness
He realized that grow was what he needed to survive
Brett BeachlerHe regrets his priorities as it relates to supporting his wife or the business when she had a life-changing accident
He put the business ahead of his wife and that was a critical mistake
Jerry KezhayaDid not fire fast enough
Did not listen to his gut or intuition
He got stuck in the buzz that there is no one to hire
He needs to think of his business like a sports team who is working to get to the Superbowl. Always need to evaluate the talent to take you there

Resources:

Thanks to Amy Mattinat, Judy Zimmerman Walter, Jerry Kezhaya, Brett Beachler, Kirk Richardson, and Dwyane Myers for their contribution to the aftermarket’s premier podcast.
Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
The Queen’s Code by Alison A. Armstrong
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

THA 127: Overcoming Owner Burnout

Carm Capriotto, AAP — Thu, 11 Jul 2019 09:12:03 +0000

Jon Bockman owns two locations; Bockman’s Auto Care in Sycamore, IL and the newly opened Bockman’s Truck & Fleet in DeKalb, IL. Jon is a second-generation owner of a business that has been around since 1964. He is a member of ASA and sits on the local college advisory board. He is the treasurer of a NAPA Business Development Group and is the winner of the 2019 NAPA AutoCare’s Shop of the Year.

Jim Hayes is originally from North Carolina, but spent time in various places growing up and has lived in the Monterey Bay area for the past 23 years. He grew up playing sports and spending as much time as possible in the outdoors; hunting and camping are among his favorite pastimes. After high school, Jim joined the United States Army where he served with elements of the Intelligence and Special Forces communities. After completing his goals in the Army, he moved to the Monterey Peninsula where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim made a transition to the automotive industry where he currently serves as General Manager of Pacific Motor Service. His background keeps him dedicated to the building and development of the most important asset any company has: its team. With a strong desire to maximize the potential of those around him, Jim has created a leadership and personal development course that is attended on a volunteer basis by 90% of the company’s staff. Jim’s goal for the business is to optimize performance and maximize efficient profitability by using the fundamentals of business finance, strategic planning and by creating a culture built on a foundation of principle-centered leadership.

Gerry Frank has been in the auto repair industry for over 39 years, Gerry has worn all the hats. From technician, manager, owner and now business coach. Gerry still owns his repair shop in Cleveland OH and is a principal member in Repair Shop Coach, helping repair shop owners to work smarter, not harder. Gerry started working in a Shell station while in high school when gas was 69 cents a gallon.

Garry is known as the numbers guy – They say everybody has a special god given talent or superpower and for Gerry, that’s the ability to see the holes in the bucket in any business by examining a few financial reports. Look for Gerry’s other episodes HERE.

Key Talking Points:

Jon Bockman

Join a peer group – I belong to the RLO’s 20 Group and after leaving a meeting I’m stoked to go back to the shop and get things done.
- Peer group can and will hold you accountable to the changes you want to make
- You will need to delegate a task but not the responsibility to the task
Take a class in either karate or tai chi. I’ve done both and prefer karate (I’m a 2nd-degree black belt)
I go to Disney to recharge. I say Disney because they really know how to take care of their customers. It’s the get-a-way I need.
Try a stay-cation. We installed a pool in our backyard a few years ago and just being in or around water helps my stress level.

Gerry Frank

Date was probably 20+ or so years ago. Should have been the happiest time in my life2 young children at home, loving wife. Just recently purchased our home. I had every reason to be the happiest guy on the planet!
BUT life for me seemed to suck – I was burnt out
- Working 50+ Hrs a week
- Seemed everything in the business revolved around ME
- If you want it done right you have to do it yourself
- I would leave it all at the shop & have nothing left for my wife & kids
- Worst of all I had lost the passion for the business.
- Something had to change & that something WAS ME

6 steps to overcoming shop owner burnout.

Our thoughts become our destiny.
- I remember reading your mind is like a garden, your thoughts become the seeds. You can either harvest a bountiful crop or a bunch of weeds.
- Become a success student (Read, listen to audio books)
- By changing what you are putting in your head, you change your life
- I remember listing to Zig Ziegler on my ride into work & telling myself “Some repair shop is going to have a record day today & it is going to be me”
Learn to say NO.
- I was exposed to the Pareto Principle (80/20 rule) and quickly realized…
- I made 80% of our revenue from 20% of our customers. (Treat them like Gold)
- In reverse, I got 80% of my headaches from the bottom 20% of my customers.
- Beating me up on price, always complaining, I just didn’t enjoy dealing with them.
- I politely sent them packing
- Doing business with clients that appreciate you make each day so much more enjoyable.
Work in your genius mode – delegate the rest.
- I realized when I was writing service, or spending time building a team the business was growing. I was doing rewarding, fulfilling work, utilizing my God-given talents. The $100 work.
- I was great as a technician, but quickly realized the business would never grow & I would never be free if I continued to wrench.
- Also, I was fortunate, that my wife was able to take over the bookkeeping duties, which freed up more of my time to work on it, not in it.
Hang out with other successful people.
- “You are the average of the 5 people you hang around with.”
- I was hanging around with losers, as I grew and reached for more, they wanted to pull me down to their level.
- Attended Dan Kennedy’s Super-conference. Met millionaires & celebrities
- Joined a coaching group (A few within our industry. some outside our industry)
- Exposed me to Big Thinkers
- Even something as small as joining BNI helped me meet successful business people.
Set Goals & work the plan
- I remember my goal was to earn $100,00 (That seems so far out of reach at the time)
- What did we need to do in revenue, margins, cars each week to make that dream a reality?
- This was before the days of the I-phone, endless apps & reminders.
- I laminated a small card & carried it in my wallet. Looked at it 2-3 times a day
Love your people
- People are a business’s greatest asset.
- They are hard working people, with families of their own.
- Help them grow, teach them what you learned, elevate them to become leaders, better husbands, wives, fathers.

I have gone from working 50+ hours a week at the shop, barely paying the bills. To now working 5Hrs per week at the shop in strictly a leadership role, and the shop continues to thrive. I now love helping other shop owners, get out of the trenches & create the life of their dreams.

Jim Hayes

Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and protracted periods of negative stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet demands.

Causes:
- Distraction:
  - Loss of purpose
  - Loss of focus
  - Loss of interest
- Overwhelmed/lack of support:
  - Absence of a wing-man
  - Insufficient staffing (empty seats on the bus)
- Ambiguous time-frames
  - Too far from the end of the tunnel — no end in sight
    - Lack of coherent, long-term goals
  - Too close to the end of the tunnel – no succession plan
    - Insufficient time to prepare for a soft landing

Change your thinking, change your life
“If it isn’t written, it isn’t real”. Jerry Kezhaya
Jim Hayes reads books with his team and discusses them and helped out their team, culture and purpose

Resources:

A special thanks to Jon Bockman, Gerry Frank, and Jim Hayes for their contribution to the aftermarket.
Books Page HERE
Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A re-manufactured drive-train product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers, and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

THA 126: Firing Customers – When is it Right or Wrong?

Carm Capriotto, AAP — Thu, 04 Jul 2019 09:11:50 +0000

A Remarkable Results Radio episode highlighting when is it wrong or right in Firing Customers. It takes more to attract and retain a new customer. Understand the importance of every decision.

Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE.

Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

He made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug HERE.

LINK: Chick-Fil-A — Every Life Has a Story

Key Talking Points:

Joe Hanson

Non-Payment
- If the customer stops communicating that is a warning sign
Disrespectful or mean to staff

Other than that…you have control…

Are you bringing the best out in people? Maybe YOU should be fired!

I can be a good customer or bad customer just like anyone else
If I am having a bad day and I get bad service I could see myself becoming a customer that “they don’t want”

People skills can avoid firing customers. It can turn a “should be fired customer” into a great customer

Empathy
Caring
Patience
Listening
Taking the time

It is our responsibility to build a culture of “I don’t want to fire them” customers

Are you the cheapest in town?
Do you have a “crappy” looking facility?
Do your team members portray professionalism…
- In how they act
- In the way they dress
- How they answer the phone
- The way they sell
You will attract customers who can relate to how you present yourself

Doug Callaghan

Customers that are mean or abusive to the staff and become high maintenance
Believe it is ok to price shop and demand that you meet a cheaper price, they do not value the relationship we are trying to build
Engage in or suggest that we help them complete unethical activities.
They no longer fall into our avatar client and become problem prone and complain.
You know when a customer that knows everything and is going to tell you how to run your business is not a good fit.
The owner sets the tone on the standards of customer service.

Jerry Kezhaya

When they cost you more then they pay.
Soliciting you to do something illegal.
Forcing you to do something that is immoral.
If the client is not respectful to you or your employees.
The customer is not always right, even though we’ve been taught the customer is right.
Jerry had a bad lesson with a picket for a few weeks.
We are in the service business not in the abuse business. Be respectful of each other and work to see both sides show people we care

General thoughts:

It takes more to attract and retain a new customer and we tend to hold on to every customer
The fear factor of losing a customer can prevent us from letting a ‘user’ go or in this sense, Firing Customers.
Some customers are not fixable and will not mesh with your culture. In retrospect, Firing Customers is the logical way to go.
If our car count dips we tend to think that the customer we let go two weeks ago is now hurting your customer.
It is rare that Firing Customers, however, it happens and should be for the right reasons

Resources:

A special thanks to Joe Hanson, Jerry Kezhaya, and Doug Callaghan for their contribution to the aftermarket.
Books Page HERE
Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Facebook Twitter Linked In Email

This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers, and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

Carm Capriotto, AAP — Thu, 23 May 2019 09:20:00 +0000

Seth Thorson was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

He is the owner of Eurotech which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business. Listen to Seth’s previous episodes HERE.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

Frank Scandura from Franks European in Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

Key Talking Points

Raise your labor rate today. Charge (get paid) for what you are worth
Get a business coach
Start networking
Join a group/association
It starts with the owner to get their business into a high-profit zone
Treat your business as a business.It is an entity
The majority of shops are not charging enough
Fear is the biggest reason why shops won’t charge for what they are worthFEAR: False Evidence Appearing Real
Are we charging the proper labor rate so we can pay for top-level technicians
Shop owners do not understand business and they need to break through and become a CEO
Cannot run a great business if you are racing to the bottom.You need cash to create uncompromising success
Minimum entry into this business is fixing the car right the first time.
We are using bad reference points in how we set our labor rate and pay scale
Entities are poaching our talent and those entities do not require the skill that we doWe are losing higher skilled people to lower skilled jobs
Techs are leaving for all the reasons we have covered in this Academy
Frank is charging more per hour for working on 24 years and older cars
Being independent can be a curse
Tesla charges $250/hour as a shop rate.Just as much computing power in a Cadillac as in a Tesla
Is moonlighting hurting the industry?Is it pay?
Most technicians cannot see past their next paycheck.Financial support is necessary to understand their financial need.
Many say they are not making enough money are really saying that they are spending too much
They need a budget and you can help with that
It is what you keep not what you make. A lesson we all need to face
You need to show your team members what their total compensation isInvisible paycheck shows the entire compensation package.
Health Care, Retirement, Paid Training, Paid ASE Tests, Tools, FICA, Dental, PTO (Time Off), Uniform, Vacation, and more
You have intelligence and emotion to deal with in life. It is a balance you need to be aware of.
Create your organization chart with roles and responsibility
It is simple math to figure out what to pay your techniciansCost of living, demographics come into play
Put your numbers to paper. Consider the service writers and technicians pay.
If you can’t pay what you feel you can, you may be in the wrong market to generate the revenue and margins necessary.
Start now to make changes to your businessImproved margins
Increased labor rates
It is a process and will not happen overnight
Jerry looks at his business as a factoryIn one side is a broken car
At the end of the ‘line’, you have a happy customer
The factory efficiency must be tweaked all the time
Many reasons you cannot keep great talent can be because of a lack of:Training
Systems
Procedures
Profitability
Unorganized, unkept facility
Marketing
Tools/equipment
Environment
Culture
Ideas on compensation elementsASE Testing
Training
Efficiency
Comebacks
Years of Service
Training hours per year
Layout a compensation plan so your people know where they can be when milestones happen
Listen to where your people want to be in their life and work with them to help them reach those goals which will include the right compensation plan
Seth is using a coaching process to align personal goals to the companyIf he has to pay for a Dave Ramsey class to help them budget and manage their debt
Frank will provide financial training in his yearly 40-hour requirement for his peopleYour housing should be no more than 25% of your take-home (Dave Ramsey)
Your people need to earn their keep and you need to evaluate
Go on shop tours

Resources:

A special thanks to Seth Thorson, Frank Scandura, Jerry Kezhaya, and Matt Fanslow for their contribution to the aftermarket.
Books Page HERE
Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Subscribe to a mobile listening app HERE.

Books

Carm Capriotto, AAP — Wed, 12 Sep 2018 00:16:54 +0000

Books Discussed or Mentioned on the Podcasts

Click on the book cover to get more information and to order on Amazon

Check back often as new books are added.

“As an Amazon Associate I earn from qualifying purchases.”

Authors A-D

The Travelers Gift

Andy Andrews

The Queen's Code

Alison Armstrong

Getting Things Done

David Allen

The Power of Vulnerability

Brene Brown

Emotional Intelligence 2.0

Dr. Travis Bradberry &
Jean Greaves

The Generosity Factor

Ken Blanchard - Truett Cathy

Raving Fans

Ken Blanchard - Sheldon Bowles

Unleashing Your Here

Kevin Brown

The Culture Code

Daniel Coyle

Pre-Suasion

Robert Cialdini

Scorekeeping for Success

Charles Coonradt

Emotional Intelligence

Dan Coleman

How to Win Friends &
Influence People

Dale Carnegie

Integrity

Dr. Henry Cloud

The Power of the Other

Dr. Henry Cloud

Leaders Are Readers

Selling the Invisible

Harry Beckwith

What Clients Love

Harry Beckwith

What Clients Love

Harry Beckwith

Relationship Selling

Jim Cathcart

The Acorn Principle

Jim Cathcart

The Five Love Languages

Gary Chapman

Atomic Habits

James Clear

Talent Is Overrated

Geoff Colvin

Never Lose a Customer Again

Joey Coleman

Good To Great

Jim Collins

Lead Yourself First

Jim Collins

Change or Die

Alan Deutschman

Customer Service Revolution

John Dijulius

The Relationship Economy

John Dijulius

Your Perfect Shop

Hunt Demarest, CPA

Wrenches to Write-Offs

Hunt Demarest, CPA

Y-Size Your Business

Jason Ryan Dorsey

Mindset

Dr. Carol Dweck

Principles, Life and Work

Ray Dalio

Authors E-J

Stolen Focus

Johann Hari

The Motivation to Work

Frederick Herzberg

Fear is my Homeboy

Judi Holler

Dancing Taught Me About Business

Jennifer Filzen

The Give to Get Principle

Jennifer Filzen

The Coffee Bean

Jon Gordon - Damon West

The Energy Bus Field Guide

Jon Gordon - Amy Kelly

Blink

Malcolm Gladwell

The Earned Life

Marshall Goldsmith

WHAT GOT YOU HERE WON'T GET YOU THERE

Marshall Goldsmith

E-Myth Revisited

Michael Gerber

Beyond the E-Myth

Michael Gerber

The Carrot Principle

Gostick - Elton

The Flip Side

Flip Flippen

The Gift of Struggle

Bobby Herrera

The Power of Moments

Chip & Dan Heath

Emotional Intelligence

Daniel Goleman

The Compound Effect

Darren Hardy

Click on book to get more information and to order on Amazon.

“As an Amazon Associate I earn from qualifying purchases.”

Link to Article on How to Read 200 Books a Year

Authors K-N

The One Thing

Gary Keller

Personality Plus

Florence Littauer

If How-To's Were Enough

Brian Klemmer

The Dream Manager

Matthew Kelly

Make the Noise Go Away: The Power of an Effective Second in Command

Larry G. Linne

The Five Dysfunctions of a Team

Patrick Lencioni

Death by Meeting

Patrick Lencioni

The Ideal Team Player

Patrick Lencioni

Secrets of America's Greatest Body Shops

Dave Luehr

Today Matters

John Maxwell

Developing the

Leader Withing You

John C. Maxwell

21 Irrefutable Laws

of Leadership

John C. Maxwell

5 Levels of

Leadership

John C. Maxwell

Failing Forward

John Maxwell

Leadershift

John C. Maxwell

Sometimes You Win

John C. Maxwell

A.H. Maslow
The Theory of Human Motivation

The Greatest Miracle in the World

Og Mandino

Profit First

Mike Michalowicz

Clockwork

Mike Michalowicz

Clockwork

Mike Michalowicz

The Pumpkin Plan

Mike Michalowicz

80/20 Sales & Marketing

Perry Marshall

Building a

Story Brand

Donald Miller

The Language of

Commitment

Dan Molloy

Business

Made Simple

Donald Miller

The Ego is Your Enemy

Maynard McBride

Hero on a Mission

Donald Miller

The Joy of Hiring

Maylan Newton

Uncopyable Sales Secrets

Kay Miller

Leading Through the Turn

Elise Mitchell

Click on the book cover to get more information and to order on Amazon

Authors O-T

The Human Side

John Passante

Rethinking the Sales Force

Neil Rackham

Entreleadership

Dave Ramsey

Financial Peace Revisited

Dave Ramsey

Strengths Finder

Tom Rath

MISFIRE

Mitch Schneider

Start With Why

Simon Sinek

Leaders Eat Last

Simon Sinek

The Fred Factor

Mark Sanborn

Time Really is Money

Rob Slee

Leaders Are Readers

Eat That Frog

Brian Tracy

Who Not How

Dan Sullivan

10X is Easier than 2X

Dan Sullivan

They Ask You Answer

Marcus Sheridan

Radical Candor

Kim Scott

Hiring A Superstar

Dr. Laura Shwaluk

Great Game of Business

Jack Stack

The Talent War

Mike Sarraille - George Randle

The Black Swan

Nassim Nicholas Taleb

Click on the book cover to get more information and to order on Amazon

Authors U-Z

Never Split the Difference

Chris Voss

Extreme Ownership

Jocko Willnik & Leif Basin

Traction

Gino Wickman

Rocket Fuel

Gino Wickman

What the Heck is EOS

Gino Wickman

How to Be A Great Boss

Gino Wickman

Get A Grip

Gino Wickman

Conversations With God

Neale Donald Walsch

You're Broke Because You Want To Be

Larry Winget

Multipliers

Liz Wiseman

Click on the book cover to get more information and to order on Amazon

THA 034: Nine Tips For a Better Work Life Balance

Carm Capriotto, AAP — Wed, 27 Sep 2017 09:24:34 +0000

Learn from your industry peers in a round-table forum. Get new ideas, perspectives, trends, insights, best-practices and expertise from aftermarket professionals.

Watch like a DOCUMENTARY … Learn like a SEMINAR.

Helping automotive aftermarket professionals improve; one lesson at a time.

Academy Panel:

Greg Skolnik is owner at Motor Works, Inc. in Rockville, MD. He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Listen to Greg’s episodes 46, 63 and 69 (E-Myth) and Academy Improving Customer Loyalty, Academy Getting Things Done.

Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry in Episode 35, Episode 69 (E-Myth) and the 100^th retrospective.

Joe Valind is from Auto Safety Center in West Bend, Wisconsin. As a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today)

Joe’s shop has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus, however, services most makes and models. Listen to Joe in Episode 67 and 73.

Talking Points:

If you want Work-Life Balance, first, you have to BELIEVE that it’s possible. Once you believe that it’s possible, you must DECIDE that is what you want and set your INTENTION to make it so. Then design your life around it.
- You must schedule your time on a calendar
Balance is important because you don’t want to be the richest guy in the graveyard. In other words… how much is enough?
- Commit to doing good things for yourself… hiking, swimming, biking, NOT smoking, etc.
Purpose: Knowing your purpose allows you to delegate.
- Do your job and do it well. – Bill Belichick
Priority- “Our actions display our priorities regardless of what we say.”
- Good is the enemy of great. Jim Collins
Pay attention to your spouse and children. Use reminders each week to stay on top of your family commitments.
- We all know somebody who has lost their relationship to the inevitable “rub” between your responsibilities as a business owner and as a father/spouse.
- In some cases, the business becomes “the other woman”.
Greg Skolnik plans 12 key areas of his life every Monday morning so he can give attention to them each week.
You get to start over tomorrow morning.
‘Teach your people to fish and they can feed themselves for the rest of their life.’
Plan: Preparing your day makes it productive.
- Create a task list.
- OK if you don’t get everything done.
- OK to add to list during the day.
- Review your accomplishments at the end of the day.
Be in the present, 100%.
- Be in the moment.
- When you are at work, be at work.
- When you are with your spouse, be with your spouse.
- When you are with your kids, be with your kids.
- Those are unwritten “laws” that should never be compromised.
Jerry Kezhaya’s Five Fs: “Faith, Family, Fitness, Finances, Fun”
Give yourself 90 minutes. Get out of the shop. Turn off your phone. Go to the library and spend ninety minutes of pure productive time. (Jerry Kezhaya). Compare the productivity at the library vs your workplace and see who is stealing your time.
- Swim laps, walk in the woods (get tree energy), get exercise and find your quiet moment. (Greg Skolnik)
Understanding of your place (your shop’s culture) and how it relates to your client’s extended family circle.
We might never realize how important you were to a client until you hear about it at their eulogy.
Do not have the Messiah complex that makes you the most important part of your business.
- Resolve to find freedom.
- Systems and processes will sustain the business without you.
- Many started their freedom because they wanted freedom.
  - It became a jail.
- Acknowledge your level of spirituality, why you are where you are and do what you do every day.
Books Mentioned:
- The E-Myth Revisited from Michael Gerber
- The 21 Irrefutable Laws of Leadership from John Maxwell
A powerful story from Jerry Kezhaya on coloring 2,500 Merlin drawings and how every version was different. That proved to Jerry that there are 2,500 different ways to color a drawing and that there are countless solutions to everyday problems.
4 day work week? How? Just do it. (Greg Skolnik’s business is open 4 days a week)
Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.
No one has ever said from their deathbed that they spent more time at work.

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This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

RR 100: 100th Episode Retrospective

Carman Cappriotto — Fri, 18 Mar 2016 07:00:00 +0000

We’ll I believe you are in for a treat. A kind of behind the scenes of the last 100 episodes and some engaging talk on a few hot industry topics with my invited guests Jerry Kezhaya, Greg Buckley and Bill Nalu. I also invited all former guests, I call my alumni, to join in using the BLAB platform. I thank all Alumni who joined-in on this special episode and contributed their comments and input on the show and the industry.

Warning: You do not need to be a show alumnus to enjoy this episode and walk away with your own special take-a-ways. Yes we had a sort of celebration and behind the scenes look into the creation of the podcast however we didn’t hesitate to talk ‘shop’!

You can watch the video of our ‘celebration’ or listen to the audio … your choice.

I want to thank you my listener for putting the podcast on the map and every guest that has so generously shared their wisdom and expertise along with their passion for this great industry.

Why Listen?

I share my purpose for creating and producing the premier automotive aftermarket podcast that brings industry wisdom, twice a week, to a medium that has an estimated 57 million engagements every month.

Catch the engaging banter between my guests on subjects like labor rates, the connected car, technician licensing, association membership and new blood coming into the industry.

Understand the value the podcast is bringing to the industry and share in the fun with my guests.

Joining me are:

Greg Buckley from Buckley form Buckley’s Auto Care in Willington Delaware. Catch Greg in episodes 19, 54 and 60.
Jerry Kezhaya from The Auto Shop in Plano, TX. Enjoy Jerry’s perspective in the industry in episode 35 and 69.
Bill Nalu form Interstate Auto Care in Madison Heights, MI our resident philosopher in episodes 39 and 69.

As of the 100^th episode here are a few stats to outline the scope and value of the content that has been produced:

Service Professional Entrepreneur Interviews: 50
ON-POINT (aftermarket professional interviews): 38
Face-To-Face (Video Round Tables): 11
Specific Categories or genre’s: (Many above type interviews can be in multiple categories below)
Industry Thought Leaders: 25
Coaching-Advice-Leadership: 9
Industry Women Series: 19
Industry Thought Leaders: 25
Technology: 10
Support Services: 5
Training/Future Technicians: 15
Coaching/Advice/Leadership: 9
MSO: Multi-Shop Owners: 7

When I think back to what were the strongest messages that has creamed to the top in the last 100 episodes, and not necessarily in any particular order, are:

Customer service is it!
Put your people first.
Processes are ridiculously critical and win wars.
Training is a sustainable competitive advantage. Both technician, service writer and business management.
Culture Rules!
Have Fun!
Network to expand your knowledge.
Run toward technology.

This episode is the longest I’ve ever done. If you can listen in one sitting that is great however if you can’t don’t miss a minute. Go back and watch or listen to the entire celebration episode. As all episodes of the Remarkable Results Radio Podcast you will glean a few new ideas or learn just one new thing.

I want to share an email from Bill Nalu, who has become a friend and who was an on camera guest. He sent this email the day after we recorded the episode. I think it goes to show the value of building a resilient industry and the power of working together to make us ‘aftermarket strong’.

Once upon a lifetime ago, life had placed before me an opportunity to join a men’s group at our church and I hesitantly took it. I walked into the room in need of answers, on the way to realizing that some questions are more life-filling in the asking, than the answers that I was looking for. Thousands of hours of mentorship later and millions of happy tears in the rear view mirror, I am reminded by the importance of such fellowship and my soul’s necessity to seek it and to demonstrate it. Monday night was just such a night for me. Thank you!

To each of you great men; Thank you for indulging me on these rants. Thank you for your courage to lead this industry to its next stop. Thank you for being such great role models to this 51-year-old who has found his industry second-wind for this umpteenth time.

Love and respect,

Bill

Bill’s email is just an example of how the Remarkable Results Radio Podcast has brought people and thinking together toward a stronger aftermarket. Thank you, my listener, for your support. And now on to the next 100!

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake,

Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

You searched for jerry kezhaya - Remarkable Results Radio

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

Learn to Lead: Empower Your People [THA 307]

Climbing Out Of Despair [THA 296]

Patrick McHugh and Shop Tour at The Auto Shop – [AW 034]

Aftermarket Weekly – Episode 034

Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]

Wealth Building: Become a Financial Adult [RR 575]

Decade the Seventies – Talking Auto Repair [THA 184]

What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]

THA 127: Overcoming Owner Burnout

THA 126: Firing Customers – When is it Right or Wrong?

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

Books

Books Discussed or Mentioned on the Podcasts

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Authors A-D

The Travelers Gift

Andy Andrews

The Queen's Code

Alison Armstrong

Getting Things Done

David Allen

The Power of Vulnerability

Brene Brown

Emotional Intelligence 2.0

Dr. Travis Bradberry & Jean Greaves

The Generosity Factor

Ken Blanchard - Truett Cathy

Raving Fans

Ken Blanchard - Sheldon Bowles

Unleashing Your Here

Kevin Brown

The Culture Code

Daniel Coyle

Pre-Suasion

Robert Cialdini

Scorekeeping for Success

Charles Coonradt

Emotional Intelligence

Dan Coleman

How to Win Friends & Influence People

Dale Carnegie

Integrity

Dr. Henry Cloud

The Power of the Other

Dr. Henry Cloud

Leaders Are Readers

Selling the Invisible

Harry Beckwith

What Clients Love

Harry Beckwith

What Clients Love

Harry Beckwith

Relationship Selling

Jim Cathcart

The Acorn Principle

Jim Cathcart

The Five Love Languages

Gary Chapman

Atomic Habits

James Clear

Talent Is Overrated

Geoff Colvin

Never Lose a Customer Again

Joey Coleman

Good To Great

Jim Collins

Lead Yourself First

Jim Collins

Change or Die

Alan Deutschman

Customer Service Revolution

John Dijulius

The Relationship Economy

John Dijulius

Your Perfect Shop

Hunt Demarest, CPA

Dr. Travis Bradberry &
Jean Greaves

How to Win Friends &
Influence People