Share this…Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult for them to do so. There are many strategies a shop owner can employ to retain their best employees and keep them happy and engaged. The adage says, ‘Take Care of your People,  and They…

Share this… A business is often more successful when owners are open and honest about their finances. Many of our industry’s business coaches guide shop owners to get their financial statements in order, then show and teach financial responsibilities to every team member. Show them the numbers. Here are five reasons you want to share…

Share this… Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program. You may find one of your favorite excuses below. If you’ve looked for a technician in the last few years you are investing time (money) hunting every day. If building your future bench was…

Share this… Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is also about environment, leadership, values, and goals to name a few. In the scope of environment, is your place a fun place to work? I’m reading the book The Great Game of Business by…

Share this… Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make it a point to explain the investment you have in people, training, tools, subscriptions, and equipment so that your client can rely on you to solve their toughest challenges? I read a recent blog…

Share this… If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective, you heard about their challenges. I believe it helped put things into perspective for the industry to understand availability issues. My panel really helped me understand the problems they are having with shipping, costs…

Share this… Do you have a great place to work? Do your people believe you have a great place to work? Are you looking for staff? Are you including in your social media posts that your shop is a great place to work?  Does your community and clients know you are a great place to…

Share this… What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was an ad for a job for a local grocery store. It was red and designed to fit perfectly over the hose. The tag told me that the company ‘wanted me.’ It gave me a…

Share this… Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago, AAPEX decided to focus on the service professional’s own space at AAPEX called Repair Shop HQ. A great idea. You know, the service professional is the most important part of the auto care industry.…

Share this… Two car shows this week. It’s summer, and the classic cars are eye candy.  I’m on the hunt to see a nicely restored car that was my first. Ever regret keeping your first car? Some of you were smart to keep your first car. Like me, many wish it never got away; I…