You got a phone call from the local chamber because you are a very active member of your community and are the center hub of knowledge and expertise when it comes to vehicle service and repair. You are actually in a very techy industry. Vehicles run on computers, you create a ticket or order parts…

The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I heard that many times. I know it to be true. We are all pushovers for a good meal. Breaking bread with family and good friends provides a great feeling of love and togetherness. In business whenever…

It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far; our payoff for a very long hard Buffalo winter (tongue planted firmly in cheek). But I digress. For Florida residents heading up north for a summer retreat is a smart idea to escape the ninety degree…

It’s great to find a top ten or eleven list of great common sense rules that, for the most part, cannot be argued with. These can be adapted to your thinking in an instant. There was a time when these eleven where attributed to Bill Gates, but it is not true.  These are an excerpt…

  Do you have a list of your top customers? I’m sure you do. However it may be in the wrong place. I’ll bet many of you have it filed in your head. A very safe place. You’ll never lose it! I suggest that list be written down, managed and known to your team. Your…

  This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois is an advertising legend and creator of breakthrough ad campaigns. I liked reading this book as it shows Lois’s genius in 120 lessons with the Woody Allen quote, above, being one of them. I think back…

I had some bad pulled muscles in my neck so I decided to get a massage. I explained to my masseuse exactly what happened, where my pain was and what would happen when I moved my neck. He started working on my upper body and arms but not on my neck. I said ‘What about…

How would I beat us? What a novel approach to making sure you are firing on all cylinders. A challenge when you get a chance to put on your competitors hat and program your business strategies against YOU. For my way of think this is a very exciting exercise. Here is one way to do…

‘Stop chasing the money and start chasing the passion’, Tony Hsieh.  Entrepreneur Tony Hsieh must know what he is talking about, he is the CEO of Zappos.com. Zappo’s is an extraordinary eTailer with a customer service culture that companies want to emulate. They drove their success selling shoes with fast and free shipping and returns.…