Articles / Blog Posts

Only Real Maple Syrup on My Pancakes

03/23/2021

Share this…I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand how maple syrup is produced and I’m a junkie for learning new things. Over the weekend we stopped by a ‘sugar shack’ just a few miles from our home. There is a lot of work…

Shop Fire – Protect Yourself

03/14/2021

Share this… Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no choice but to move you to listen to ‘Shop Fire’, episode 617 with Matthew Fanslow. Instead of saying it is a ‘must listen’, I know now that this is a ‘REQUIRED listen.’ The day…

Rant From a Listener

02/21/2021

Share this… I get emails and messages regarding the awesomeness of the work we do in building a learning library of business acumen. Almost 900 episodes covering, well, you name it. Trending topics and guests sharing their wisdom personally or on discussion panels. My friend Andy Bizub calls the podcast a 40-minute Twenty Group. I…

Beyond the Awards. The Story Behind the Story.

02/07/2021

Share this… Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year, Service Advisor of the Year, and Technician of the Year. I’m so grateful that AAPEX for the first time created these award categories to start this important recognition. I also had the honors to…

Have You Felt the Impact?

02/02/2021

Share this… Have you walked one of your regional malls lately? I recently spent time at our one big regional 1.6 million sq’ mall. It had been a while since I’d been there and I saw and felt the impact Covid-19 and e-commerce has had on our world. At the minimum, I counted 15 closed…

Knee Hurt?

01/22/2021

Share this… Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in each of these areas. Is your business aching, hurting? (in the sense that it is struggling with sales and profits) There are specialists in the automotive service aftermarket that can fix a struggling business. They are…

Charging What You Are Worth

01/16/2021

Share this… Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income…

When We Teach

01/04/2021

Share this… Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if it is true. How do you make this work? Have you read a good book lately, attended a virtual seminar, listened to one of my podcasts? Learn anything? I bet you did, even just one new…

Inspired by the Beatles

12/19/2020

Share this… This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a busy weekend, while in the car, Ann and I had a chance to listen in segments. I love to hear the story behind the music. What inspired the song. How many sessions did it take to…

Follow the Yellow Brick Road

11/23/2020

Share this… Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop and get a fix of this very special movie. I remember as a kid being glued to the TV watching this every year. I found the movie in its first 20 minutes at the part where…