Articles / Blog Posts

Concierge Service

11/18/2018

I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have been hearing as of late, they include: Getting paid for what you do. Letting ethics and integrity drive your business culture. Using quality parts. Paying attention to your numbers and measuring your KPI’s. (Key Performance Indicators)…

The Dreaded Comeback: Four Keys To Prevention

09/05/2018

In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that prevention starts at the front door.  There were some very common themes that resonated with this discussion and I want to share four of them with you. It is all About Communication. When you provide enough…

Fleet Business: A Great Opportunity for Sales Growth

06/02/2018

Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that creating a strong unwavering culture that put their people first was a positive turning point in their business.  When your people come first, they take care of your customers and allow for organic sales growth. Your…

It’s time to do a SWOT

04/25/2018

This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises on an obstacle course or at a horse ranch. For the small business person, a SWOT exercise is like creating a strategic plan. A strategic plan you say, that is for the big world of corporate…

I Just Want a Simple Cup of Black Coffee!

11/25/2017

How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a typical 46-second transaction, however it takes 10 minutes to get your cup of Joe, are you as impatient as me? All I want is a cup of black coffee. Long lines in the morning are normal,…

What does it take to find a great work/life balance?

11/22/2017

That time of the year is upon us when we reflect on the current year regarding family, self, work and future. All too often we look at the balance that we’ve maintained and find the scale tipped one way or the other. If you want a stronger or better work/life balance you must believe it…

Do You Need a Quick New Idea That Will Give You a Competitive Edge?

10/12/2017

When your business is running at top performance, you look back and realize all the hard work it took to get there. It takes years to become an overnight success!  You got there by making big improvements early on and now you are making small tweaks that continue to build your differentiation in the marketplace.…

Where Should You Invest Your Marketing Dollars?

08/15/2017

Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting task. I’ve had the privilege to interview a few smart people when it comes to understanding the value of newsletters, direct mail and social media. In the end, along with your own experience and equipped with expert advice,…

Simple Solution to Minimize Cooling System Comebacks

05/23/2017

Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.  LISTEN HERE. Bobby provides the simple secret to maximize customer satisfaction when you replace a water pump. The stats on alleged defective water pumps is staggering and that is why…

What about that old journal?

11/18/2015

A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling Emerson High School, contractors found lessons nearly 100 years old underneath old chalkboards that were to be replaced with new whiteboards. The school principal said ‘It was like a spiritual moment because people who had lived…