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Words Matter: Why ‘Installer’ Doesn’t Define Our Profession
Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do far more than install parts. Roofers install roofs. Window companies install windows. Flooring contractors install carpet and tile. Modern automotive professionals diagnose, analyze, calibrate, verify, interpret data, and solve increasingly complex…
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In Search of Professionalism and Perfection
A quick story about a large retail chain that illustrates the importance of seamless customer service. My friend needed…
Why Do We Get Great Ideas in the Shower?
I get awesome ideas in the shower. I’ve always wondered how I come up with so many ideas while in the shower. Is it because of the relaxed state we are in? Does the warm water help reduce stress and anxiety, allowing our brains to enter a more creative and open mindset?
Have You Peaked?
Are you afraid to take your automotive repair shop to a new level because you’re broke? Has the lack…
You Have Currency
What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something…
Business is Tough
Breaking Through When Business Gets Overwhelming You know business is tough—that’s not news to anyone running an automotive repair…
The Power of Meshing
Here’s what struck me: meshing isn’t just a noun describing how gears work together. It’s a verb. It’s an active choice we make every day as leaders.
Brakes For Breasts
Join the Fight: Why Every Auto Professional Should Support Brakes for Breasts After our latest podcast episode about Brakes…
Do We Need All This Content?
From audio and video to webinars and YouTube, we are taking in more content than ever before. But how…
Ambition with a Focus
Having ambition is either an inherent trait or something you push to have. I find that ambition can propel…
Be Careful of the Limitations You Fight For
Be Careful of the Limitations You Fight For — Inspired by Jim Kwik Jim Kwik says, “If you fight…
Is There Still Time to Learn?
Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got…
The Power of Margin
We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity…
We Don’t Know, Therefore We Don’t Care
At Tools 2025, I had the chance to sit in on several sessions led by some of the industry’s…
A Very Important Question – Are You a Mechanic or Owner?
Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed…
Automotive Service: Where Procedures Save Lives and Reputations
When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…
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