Latest Blog

The Power of Margin

By Carm Capriotto, AAP | Jun 30, 2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…

Read More

All Articles and Blog Posts

A Reservation, A Must You Say!

By Carm Capriotto, AAP | 09/09/2024

Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…

A Sophisticated Client Experience

By Carm Capriotto, AAP | 08/19/2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

All Fired Up!

By Carm Capriotto, AAP | 08/12/2024

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

 Making Music

By Carm Capriotto, AAP | 07/22/2024

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

Are you Done Trying?

By Carm Capriotto, AAP | 07/15/2024

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Get to Night School

By Carm Capriotto, AAP | 07/03/2024

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

Leadership Lessons – Quiet Confidence and Unwavering Presence

By Carm Capriotto, AAP | 06/24/2024

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

Keeping Up With Info Overload

By Carm Capriotto, AAP | 06/17/2024

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

Reasoned Debate – How We All Do Things Is Slightly Different

By Carm Capriotto, AAP | 06/10/2024

Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…

We Hear Stuff!

By Carm Capriotto, AAP | 05/13/2024

What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…

We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | 04/29/2024

It’s often said that we must hit rock bottom before we can rise to the top. In life, there…

Latest Episodic Education