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 Are We Celebrating Enough

By Carm Capriotto, AAP | Oct 13, 2025

Shop owners who work hard to build and maintain a strong culture of behavior and values also know that career pathing, recognition, and celebrating go a long way in making your shop a great place to work.  It goes without saying that you need a clean, organized, safe facility with…

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Comparing Veterinary Care to Auto Service Care

The Parallels Between an Automotive Repair Shop and Veterinary Care

By Carm Capriotto, AAP | 12/21/2024

When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.

The Training Paradox: When Actions Don’t Match Beliefs

By Carm Capriotto, AAP | 12/09/2024

We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the…

Who Is Your …?

By Carm Capriotto, AAP | 11/24/2024

While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…

Be Like A Bakery

By Carm Capriotto, AAP | 11/11/2024

Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery.…

Anticipation

By Carm Capriotto, AAP | 10/28/2024

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses…

There Is No Finish Line

By Carm Capriotto, AAP | 09/30/2024

About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…

A Reservation, A Must You Say!

By Carm Capriotto, AAP | 09/09/2024

Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…

A Sophisticated Client Experience

By Carm Capriotto, AAP | 08/19/2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

All Fired Up!

By Carm Capriotto, AAP | 08/12/2024

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

 Making Music

By Carm Capriotto, AAP | 07/22/2024

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

Are you Done Trying?

By Carm Capriotto, AAP | 07/15/2024

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Get to Night School

By Carm Capriotto, AAP | 07/03/2024

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

Leadership Lessons – Quiet Confidence and Unwavering Presence

By Carm Capriotto, AAP | 06/24/2024

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

Keeping Up With Info Overload

By Carm Capriotto, AAP | 06/17/2024

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

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