Latest Blog

Really… a Certified Financial Planner?

By Carm Capriotto, AAP | May 4, 2026

You’ve probably been bombarded lately with ads reminding you to trust only a Certified Financial Planner with your investments and retirement. Why? Because that designation means something. It represents a standard of education, examination, experience, and ethics. Now imagine this… You’ve built a great professional automotive repair business. Strong culture.…

Read More

All Articles and Blog Posts

The Power of Meshing

By Carm Capriotto, AAP | 09/02/2025

Here’s what struck me: meshing isn’t just a noun describing how gears work together. It’s a verb. It’s an active choice we make every day as leaders.

Brakes For Breasts

By Carm Capriotto, AAP | 08/25/2025

Join the Fight: Why Every Auto Professional Should Support Brakes for Breasts After our latest podcast episode about Brakes…

Do We Need All This Content?

By Carm Capriotto, AAP | 08/18/2025

From audio and video to webinars and YouTube, we are taking in more content than ever before. But how…

Ambition with a Focus

By Carm Capriotto, AAP | 08/04/2025

Having ambition is either an inherent trait or something you push to have. I find that ambition can propel…

Be Careful of the Limitations You Fight For

By Carm Capriotto, AAP | 07/13/2025

Be Careful of the Limitations You Fight For — Inspired by Jim Kwik Jim Kwik says, “If you fight…

 Is There Still Time to Learn?

By Carm Capriotto, AAP | 07/07/2025

Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got…

The Power of Margin

By Carm Capriotto, AAP | 06/30/2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity…

We Don’t Know, Therefore We Don’t Care

By Carm Capriotto, AAP | 06/23/2025

At Tools 2025, I had the chance to sit in on several sessions led by some of the industry’s…

 A Very Important Question – Are You a Mechanic or Owner?

By Carm Capriotto, AAP | 06/16/2025

Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed…

Automotive Service: Where Procedures Save Lives and Reputations

By Carm Capriotto, AAP | 06/09/2025

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…

 Fix it. Make it Happen. Let it play out.

By Carm Capriotto, AAP | 05/22/2025

Work problems. Sure, you have them. Don’t deny it. We often face various challenges in the workplace, from looming…

 Get a Little Braggadocious!

By Carm Capriotto, AAP | 05/12/2025

Here is an excellent suggestion for enhancing your “About Us” page on your website. You should showcase your specialist’s…

Education is Being Curious

By Carm Capriotto, AAP | 05/05/2025

You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest…

Automotive Service: Where Procedures Save Lives and Reputations

By Carm Capriotto, AAP | 04/28/2025

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…

Different Isn’t Wrong

By Carm Capriotto, AAP | 04/21/2025

When my friends hire a coach, an expert for their business, and they allow their new accountability partner to…

Latest Episodic Education

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]

05/08/2026

Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]

05/05/2026

Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]

05/01/2026

Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]

04/28/2026

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

04/24/2026

Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]

04/21/2026

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]

04/17/2026

Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]

04/14/2026

How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480]

04/10/2026

The “Monster” in Your Head Is Costing Your Shop Money [RR 1086]

04/07/2026

Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]

04/03/2026

Stop Leaving Money on the Table: How to Master Your Shop Management System [RR 1085]

03/31/2026

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

03/06/2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

03/03/2026

Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

02/27/2026

The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

02/24/2026

The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

02/20/2026

Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

02/17/2026

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

02/13/2026