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Improve your CX
I’ve discussed, on the podcast, hiring for a new position: the CXO, or Client Experience Officer. Most automotive repair professionals cannot make this hire, so everyone on your staff becomes the CXO. Everything you do makes the client experience special and helps your professional automotive service business stand out from…
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We Hear Stuff!
What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…
We May Have To Get Messed Up Before We Can Step Up
It’s often said that we must hit rock bottom before we can rise to the top. In life, there…
Why Are We Missing So Much?
In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable…
The Rise of the Mechanical and Technology Specialists
The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the…
But! However! Replace Them.
Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we…
Does Luck play a role in our success?
Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…
Hello 2024!
We are twenty-two into the new year. So, big deal, right? Did you set any goals for 2024? Complete…
Business Advisor vs. Business Coach
It is important to understand the distinction between a business coach and and advisor and how they can serve you differently.
Do We Value the Knowledge We’ve Learned?
Many have said on our podcast that it takes 10,000 hours to master a skill. That number seems daunting.…
So Happy Making 2% Net Profit. Really?
Should I be happy for you when you say that you made 2% net profit in my business? It’s…
I Don’t Think So
Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes…
Do You Really Value Your Investment?
I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…