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You Have Currency

By Carm Capriotto, AAP | Sep 15, 2025

What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something far more valuable—your unique collection of talents and abilities. The Currency We All Possess Consider this: we each carry an invisible wallet filled with remarkable assets. Maybe you have an uncanny…

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 I wished I’d Known Then What I Know Now

By Carm Capriotto, AAP | 01/13/2025

Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…

Stop Stopping

That Is The Way I’ve Always Done It! Or Stop Stopping.

By Carm Capriotto, AAP | 12/29/2024

Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look…

Comparing Veterinary Care to Auto Service Care

The Parallels Between an Automotive Repair Shop and Veterinary Care

By Carm Capriotto, AAP | 12/21/2024

When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.

The Training Paradox: When Actions Don’t Match Beliefs

By Carm Capriotto, AAP | 12/09/2024

We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the…

Who Is Your …?

By Carm Capriotto, AAP | 11/24/2024

While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…

Be Like A Bakery

By Carm Capriotto, AAP | 11/11/2024

Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery.…

Anticipation

By Carm Capriotto, AAP | 10/28/2024

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses…

There Is No Finish Line

By Carm Capriotto, AAP | 09/30/2024

About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…

A Reservation, A Must You Say!

By Carm Capriotto, AAP | 09/09/2024

Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…

A Sophisticated Client Experience

By Carm Capriotto, AAP | 08/19/2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

All Fired Up!

By Carm Capriotto, AAP | 08/12/2024

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

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