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Who Is Your …?
While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I do best, facilitating a Town Hall…
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Anticipation
Anticipation is a powerful tool that significantly enhances the justification for training…
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Beyond the Awards. The Story Behind the Story.
Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year,…
Have You Felt the Impact?
Have you walked one of your regional malls lately? I recently spent time at our one big regional 1.6…
Knee Hurt?
Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in each of…
Charging What You Are Worth
Of late there has been a lot of dialogue around my circles about being paid for the value you…
When We Teach
Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if it is…
Inspired by the Beatles
This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a busy weekend,…
Follow the Yellow Brick Road
Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop and get…
How Can You Help the Next Generation of Shop Owners
If you had known then what you know now, would you have opened your own shop? Every day new…
Are You Meeting Your Customer Expectations?
Customers want a great experience. They have preconceived expectations on how their experience with you is going to happen.…
Is it Just Me or Do You Feel the Forces of Change?
Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant in my…
How Good Are Your Customer Basics?
Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic and most…
A Rolling Billboard Got Me Thinking
Traveling on the New York State Thruway I came upon a semi with a massive ad, on its back…