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The Rise of the Mechanical and Technology Specialists

By Carm Capriotto, AAP | Mar 17, 2024

Share this…The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the Auto Service Repair Aftermarket. Are…

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But! However! Replace Them.

By Carm Capriotto, AAP | Feb 20, 2024

Share this… Move from But or However to NOW. Guilty, Your Honor,…

Does Luck play a role in our success?

By Carm Capriotto, AAP | Feb 5, 2024

Share this… Balancing the roles of hard work and luck in achieving…

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Binge Worthy Listening Part 1

By Carm Capriotto, AAP | 03/17/2020

Share this… We may have some downtime on our hands as we deal with COVID-19 It is time to…

Secret Sauce. Really?

By Carm Capriotto, AAP | 03/01/2020

Secret Sauce. Really? Keeping secrets thinking that someone will duplicate what and how you do things is furthest from reality

Eleven Tips for Creating ‘Extreme Employee Loyalty’

By Carm Capriotto, AAP | 10/19/2019

Share this… It is not important that you love to come to work and enjoy what you do? With…

The Power of Your Story is Effective Marketing

By Carm Capriotto, AAP | 07/30/2019

Share this… I picked up a book recently and could not put it down. I mean it. It grabbed…

Do You Know the Enemy of Leadership?

By Carm Capriotto, AAP | 06/16/2019

Share this… I recall a few leadership lessons I learned in my life that continue to haunt me. I…

Technician Training Strategies and Rewards

By Carm Capriotto, AAP | 05/29/2019

Share this… Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture,…

Succession – Planning One of Your Biggest Decisions

By Carm Capriotto, AAP | 05/15/2019

Share this… Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You…

The Extreme Value of Shop Tours

By Carm Capriotto, AAP | 04/30/2019

Share this… I will never forget putting a call out to shop owners who wanted to tour of Frank…

Ready for your next shop?

By Carm Capriotto, AAP | 04/21/2019

Share this… I am one of the luckiest people in the industry, I get a chance to pull together…

Seeding Our Future Technicians is Your Responsibility.

By Carm Capriotto, AAP | 12/13/2018

Share this… I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening…

Concierge Service

By Carm Capriotto, AAP | 11/18/2018

Share this… I have completed over 400 interviews with aftermarket professionals and there have been a few common threads…

The Dreaded Comeback: Four Keys To Prevention

By Carm Capriotto, AAP | 09/05/2018

Share this… In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all…