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We Hear Stuff!

By Carm Capriotto, AAP | May 13, 2024

Share this…What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating projects or goals from the…

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We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | Apr 29, 2024

Share this… It’s often said that we must hit rock bottom before…

Why Are We Missing So Much?

By Carm Capriotto, AAP | Apr 21, 2024

Share this… In today’s fast-paced world, time is a luxury only a…

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Seeding Our Future Technicians is Your Responsibility.

By Carm Capriotto, AAP | 12/13/2018

Share this… I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening…

Concierge Service

By Carm Capriotto, AAP | 11/18/2018

Share this… I have completed over 400 interviews with aftermarket professionals and there have been a few common threads…

The Dreaded Comeback: Four Keys To Prevention

By Carm Capriotto, AAP | 09/05/2018

Share this… In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all…

Fleet Business: A Great Opportunity for Sales Growth

By Carm Capriotto, AAP | 06/02/2018

Share this… Many service professionals have improved their businesses by documenting and honing their processes and systems. They also…

It’s time to do a SWOT

By Carm Capriotto, AAP | 04/25/2018

Share this… This could be the best team exercise you’ve ever done; that is, unless you’ve done some team…

I Just Want a Simple Cup of Black Coffee!

By Carm Capriotto, AAP | 11/25/2017

Share this… How impatient are you? When you are in a coffee shop looking for a cup of black…

What does it take to find a great work/life balance?

By Carm Capriotto, AAP | 11/22/2017

Share this… That time of the year is upon us when we reflect on the current year regarding family,…

Do You Need a Quick New Idea That Will Give You a Competitive Edge?

By Carm Capriotto, AAP | 10/12/2017

Share this… When your business is running at top performance, you look back and realize all the hard work…

Where Should You Invest Your Marketing Dollars?

By Carm Capriotto, AAP | 08/15/2017

Share this… Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting…

Simple Solution to Minimize Cooling System Comebacks

By Carm Capriotto, AAP | 05/23/2017

Share this… Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates…

What about that old journal?

By Carm Capriotto, AAP | 11/18/2015

Share this… A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school.…

Gold Mine

By Carm Capriotto, AAP | 09/29/2015

Share this… There has been a lot of pictures of cabin air filters on social media lately and many…