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Making Music
Share this…I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen, just to name two. Sometimes,…
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The Power of Your Story is Effective Marketing
Share this… I picked up a book recently and could not put it down. I mean it. It grabbed…
Do You Know the Enemy of Leadership?
Share this… I recall a few leadership lessons I learned in my life that continue to haunt me. I…
Technician Training Strategies and Rewards
Share this… Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture,…
Succession – Planning One of Your Biggest Decisions
Share this… Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You…
The Extreme Value of Shop Tours
Share this… I will never forget putting a call out to shop owners who wanted to tour of Frank…
Ready for your next shop?
Share this… I am one of the luckiest people in the industry, I get a chance to pull together…
Seeding Our Future Technicians is Your Responsibility.
Share this… I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening…
Concierge Service
Share this… I have completed over 400 interviews with aftermarket professionals and there have been a few common threads…
The Dreaded Comeback: Four Keys To Prevention
Share this… In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all…
Fleet Business: A Great Opportunity for Sales Growth
Share this… Many service professionals have improved their businesses by documenting and honing their processes and systems. They also…
It’s time to do a SWOT
Share this… This could be the best team exercise you’ve ever done; that is, unless you’ve done some team…
I Just Want a Simple Cup of Black Coffee!
Share this… How impatient are you? When you are in a coffee shop looking for a cup of black…