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We May Have To Get Messed Up Before We Can Step Up
Share this…It’s often said that we must hit rock bottom before we can rise to the top. In life, there are times when we may…
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The Rise of the Mechanical and Technology Specialists
Share this… The Rise The Declaration is out. We are embarking on…
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Concierge Service
Share this… I have completed over 400 interviews with aftermarket professionals and there have been a few common threads…
The Dreaded Comeback: Four Keys To Prevention
Share this… In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all…
Fleet Business: A Great Opportunity for Sales Growth
Share this… Many service professionals have improved their businesses by documenting and honing their processes and systems. They also…
It’s time to do a SWOT
Share this… This could be the best team exercise you’ve ever done; that is, unless you’ve done some team…
I Just Want a Simple Cup of Black Coffee!
Share this… How impatient are you? When you are in a coffee shop looking for a cup of black…
What does it take to find a great work/life balance?
Share this… That time of the year is upon us when we reflect on the current year regarding family,…
Do You Need a Quick New Idea That Will Give You a Competitive Edge?
Share this… When your business is running at top performance, you look back and realize all the hard work…
Where Should You Invest Your Marketing Dollars?
Share this… Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting…
Simple Solution to Minimize Cooling System Comebacks
Share this… Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates…
What about that old journal?
Share this… A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school.…
Gold Mine
Share this… There has been a lot of pictures of cabin air filters on social media lately and many…
Retention: Six To-Do’s for Customer Retention
Share this… Just as much effort is needed into finding new customers as it is to keeping your current…