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Anticipation

By Carm Capriotto, AAP | Oct 28, 2024

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses must stay ahead of the curve…

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There Is No Finish Line

By Carm Capriotto, AAP | Sep 30, 2024

About 20 years ago I attended a conference where the trainer put…

A Reservation, A Must You Say!

By Carm Capriotto, AAP | Sep 9, 2024

Making a Reservation for Your Client We know what a reservation is.…

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Seeding Our Future Technicians is Your Responsibility.

By Carm Capriotto, AAP | 12/13/2018

I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the…

Concierge Service

By Carm Capriotto, AAP | 11/18/2018

I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have…

The Dreaded Comeback: Four Keys To Prevention

By Carm Capriotto, AAP | 09/05/2018

In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that…

Fleet Business: A Great Opportunity for Sales Growth

By Carm Capriotto, AAP | 06/02/2018

Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that…

It’s time to do a SWOT

By Carm Capriotto, AAP | 04/25/2018

This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises…

I Just Want a Simple Cup of Black Coffee!

By Carm Capriotto, AAP | 11/25/2017

How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a…

What does it take to find a great work/life balance?

By Carm Capriotto, AAP | 11/22/2017

That time of the year is upon us when we reflect on the current year regarding family, self, work…

Do You Need a Quick New Idea That Will Give You a Competitive Edge?

By Carm Capriotto, AAP | 10/12/2017

When your business is running at top performance, you look back and realize all the hard work it took…

Where Should You Invest Your Marketing Dollars?

By Carm Capriotto, AAP | 08/15/2017

Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting task. I’ve…

Simple Solution to Minimize Cooling System Comebacks

By Carm Capriotto, AAP | 05/23/2017

Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares…

What about that old journal?

By Carm Capriotto, AAP | 11/18/2015

A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling…

Gold Mine

By Carm Capriotto, AAP | 09/29/2015

There has been a lot of pictures of cabin air filters on social media lately and many blogs written…