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Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | Jan 23, 2023

Share this…“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are you known for high-level diagnostics?…

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The Napkin

By Carm Capriotto, AAP | Jan 16, 2023

Share this… I admired a man who made deals on a napkin.…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | Jan 8, 2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Are you the Reason Training is Dormant at your Shop?

By Carm Capriotto, AAP | Jan 2, 2023

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

Articles / Blog Posts

Top of Your Listen List

By Carm Capriotto, AAP | 08/27/2022

Share this… Every shop owner in North America has the privilege of not letting their education get in the…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | 08/09/2022

Share this… The strongest recurring theme when I talk to top shop operators is that every business needs a…

Training as a Required Pillar

By Carm Capriotto, AAP | 07/27/2022

Share this… So many discussions lately, both on and off the podcast microphone, have prompted me to drive a…

Paycheck to Paycheck

By Carm Capriotto, AAP | 07/24/2022

Share this… We are all feeling the pinch of inflation. In the last gas crunch, there were many on…

Motorist Assurance Program: A Listening Challenge

By Carm Capriotto, AAP | 06/27/2022

Share this… A Listening Challenge A challenge: After you listen to the entire episode, please let me know why…

From Employment to Ownership

By Carm Capriotto, AAP | 06/19/2022

Share this… Many shop owners would like to find a path to retirement, and they are sitting on the…

The Undeniable Power of Processes

By Carm Capriotto, AAP | 05/31/2022

Share this… Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | 05/23/2022

Share this… The strongest recurring theme when I talk to top shop operators is that every business needs a…

Five Must Dos to Make Your Ethics Rule

By Carm Capriotto, AAP | 05/16/2022

Share this… The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is…

Know Your Strengths

By Carm Capriotto, AAP | 05/09/2022

Share this… Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up…

Get Your Shop Lean – Implementing Six Sigma

By Carm Capriotto, AAP | 03/29/2022

Share this… I believe that taking a deep dive into your procedures will become an important strategy to growing…

We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?

By Carm Capriotto, AAP | 03/25/2022

Share this… Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics?…