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Repair Order Audit

By Carm Capriotto, AAP | Sep 12, 2022

Share this…I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing money, margin and sales. You…

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Top of Your Listen List

By Carm Capriotto, AAP | Aug 27, 2022

Share this… Every shop owner in North America has the privilege of…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | Aug 9, 2022

Share this… The strongest recurring theme when I talk to top shop…

Training as a Required Pillar

By Carm Capriotto, AAP | Jul 27, 2022

Share this… So many discussions lately, both on and off the podcast…

Articles / Blog Posts

We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?

By Carm Capriotto, AAP | 03/25/2022

Share this… Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics?…

Five Excuses Not to Hire a Business Coach

By Carm Capriotto, AAP | 02/17/2022

Share this… Excuses abound for not hiring a business coach. It is usually all about the owner who keeps…

Preventing Apathy in Your Business

By Carm Capriotto, AAP | 01/19/2022

Share this… Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction.…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 01/16/2022

Share this… Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can…

Are You Sharing Your Financial Statements?

By Carm Capriotto, AAP | 01/05/2022

Share this… A business is often more successful when owners are open and honest about their finances. Many of…

6 Excuses Why Shops Have Not Embraced an Apprentice Program

By Carm Capriotto, AAP | 12/28/2021

Share this… Agree or not with these reasons why only a small percentage of shops have not implemented an…

VP of Fun

By Carm Capriotto, AAP | 12/23/2021

Share this… Building a strong belonging culture in any business requires a sense of purpose that all believe in.…

Does Your Customer Know That You Know How to Fix Cars?

By Carm Capriotto, AAP | 12/07/2021

Share this… Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do…

I Got an Ear Full

By Carm Capriotto, AAP | 10/06/2021

Share this… If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a…

Great Place to Work

By Carm Capriotto, AAP | 09/22/2021

Share this… Do you have a great place to work? Do your people believe you have a great place…

Everyone’s Recruiting. Everyone.

By Carm Capriotto, AAP | 09/01/2021

Share this… What to pay. How to recruit. I was filling up the car with petro. Hanging from the…

AAPEX Awards

By Carm Capriotto, AAP | 08/25/2021

Share this… Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two…