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Repair Order Audit

By Carm Capriotto, AAP | Sep 12, 2022

Share this…I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing money, margin and sales. You…

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Top of Your Listen List

By Carm Capriotto, AAP | Aug 27, 2022

Share this… Every shop owner in North America has the privilege of…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | Aug 9, 2022

Share this… The strongest recurring theme when I talk to top shop…

Training as a Required Pillar

By Carm Capriotto, AAP | Jul 27, 2022

Share this… So many discussions lately, both on and off the podcast…

Articles / Blog Posts

Summer Car Shows – Good for the Soul

By Carm Capriotto, AAP | 08/16/2021

Share this… Two car shows this week. It’s summer, and the classic cars are eye candy.  I’m on the…

Perfect Timing

By Carm Capriotto, AAP | 08/09/2021

Share this… August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for…

Call Us – It’s OK

By Carm Capriotto, AAP | 07/31/2021

Share this… Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back…

I Need Your Help, Again!

By Carm Capriotto, AAP | 07/26/2021

Share this… A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I…

We Should be Rivaled

By Carm Capriotto, AAP | 07/19/2021

Share this… We have amazingly smart people in our industry. If anyone would ever say that the independent automotive…

Ask Your Customers

By Carm Capriotto, AAP | 07/12/2021

Share this… Ever ask your customer why they come to your shop? Why they are loyal to your shop?…

A Dream Has No Limits

By Carm Capriotto, AAP | 07/07/2021

Share this… I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.”…

Dinner Talk – Everyone’s An Expert

By Carm Capriotto, AAP | 06/16/2021

Share this… When I go to dinner with friends, I enjoy listening, just like I do on my podcasts.…

Imagine

By Carm Capriotto, AAP | 05/27/2021

Share this… Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to…

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

Share this… When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

Share this… I had the privilege to hear from a friend this past week on his commitment to developing…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

Share this… When I host and produce the weekly single subject Town Hall Academy, it gives me great reward…