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Experience and Intuition will Nail the Floor Squeak in Your Bay
Share this…You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears the squeak, and puts down…
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The Myth of Common Sense
“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action
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Well Oiled Machine, Makes for a Happy Patient
Share this… I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain,…
Important Benefits You Get by Hiring a Business Coach
Share this… I previously wrote about five excuses we hear about why not hire a business coach or consultant.…
Four Signs your Shop is Flatlining
Share this… If this blog post does not pertain to you, I bet you know someone who can benefit…
Are You Stuck in a Business Strategy?
Share this… “We fix cars and trucks … all makes and models” is a strategy. Are you a Euro…
The Napkin
Share this… I admired a man who made deals on a napkin. The napkin has been an iconic representation…
A New Idea into Reality in 2023
Here is an idea that has come to reality that will contribute to you and your teams’ success.
Are you the Reason Training is Dormant at your Shop?
My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.
Becoming More Profitable in 2023
Share this… In December 2022, we released a very important episode with author and customer experience consultant John DeJulius.…
Is your customer bathroom like the Ritz?
Share this… In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t…
Are Your Employees Your Biggest Advocate and Fan?
Share this… There is so much traction inside our industry with shop owners that are building great cultures and…
Five Ways to Spot a Toxic Employee
Share this… Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was…
Only One Way to Go and That is UP
Share this… We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years…