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Repair Order Audit
Share this…I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing money, margin and sales. You…
Read MoreTop of Your Listen List
Share this… Every shop owner in North America has the privilege of…
One Choice: Fix the Business or You First!
Share this… The strongest recurring theme when I talk to top shop…
Training as a Required Pillar
Share this… So many discussions lately, both on and off the podcast…
Articles / Blog Posts
Summer Car Shows – Good for the Soul
Share this… Two car shows this week. It’s summer, and the classic cars are eye candy. I’m on the…
Perfect Timing
Share this… August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for…
Call Us – It’s OK
Share this… Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back…
I Need Your Help, Again!
Share this… A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I…
We Should be Rivaled
Share this… We have amazingly smart people in our industry. If anyone would ever say that the independent automotive…
Ask Your Customers
Share this… Ever ask your customer why they come to your shop? Why they are loyal to your shop?…
A Dream Has No Limits
Share this… I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.”…
Dinner Talk – Everyone’s An Expert
Share this… When I go to dinner with friends, I enjoy listening, just like I do on my podcasts.…
Imagine
Share this… Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to…
You Can Help – Will You?
Share this… When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know…
Developing Talent
Share this… I had the privilege to hear from a friend this past week on his commitment to developing…
Tires Go Round and in the Bank
Share this… When I host and produce the weekly single subject Town Hall Academy, it gives me great reward…