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Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | Sep 18, 2023

Share this…You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears the squeak, and puts down…

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The Myth of Common Sense

By Carm Capriotto, AAP | Sep 11, 2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | Sep 4, 2023

Share this… A favorite movie of mine, a comedy, is Back To…

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Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

Share this… I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain,…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

Share this… I previously wrote about five excuses we hear about why not hire a business coach or consultant.…

Four Signs your Shop is Flatlining

By Carm Capriotto, AAP | 02/08/2023

Share this… If this blog post does not pertain to you, I bet you know someone who can benefit…

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

Share this… “We fix cars and trucks … all makes and models” is a strategy. Are you a Euro…

The Napkin

By Carm Capriotto, AAP | 01/16/2023

Share this… I admired a man who made deals on a napkin. The napkin has been an iconic representation…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | 01/08/2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Are you the Reason Training is Dormant at your Shop?

By Carm Capriotto, AAP | 01/02/2023

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

Becoming More Profitable in 2023

By Carm Capriotto, AAP | 12/24/2022

Share this… In December 2022, we released a very important episode with author and customer experience consultant John DeJulius.…

Is your customer bathroom like the Ritz?

By Carm Capriotto, AAP | 12/12/2022

Share this… In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t…

Are Your Employees Your Biggest Advocate and Fan?

By Carm Capriotto, AAP | 12/06/2022

Share this… There is so much traction inside our industry with shop owners that are building great cultures and…

Five Ways to Spot a Toxic Employee

By Carm Capriotto, AAP | 11/10/2022

Share this… Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was…

Only One Way to Go and That is UP

By Carm Capriotto, AAP | 10/20/2022

Share this… We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years…