Latest Blog

Recent Blogs

We Hear Stuff!

By Carm Capriotto, AAP | May 13, 2024

Share this…What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating projects or goals from the…

Read More

We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | Apr 29, 2024

Share this… It’s often said that we must hit rock bottom before…

Why Are We Missing So Much?

By Carm Capriotto, AAP | Apr 21, 2024

Share this… In today’s fast-paced world, time is a luxury only a…

All Articles and Blog Posts

 The Power of Courage

By Carm Capriotto, AAP | 04/03/2023

Share this… In recent episodes, the words fear and courage came up. No doubt, we need to deal with…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 03/26/2023

Share this… Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can…

Shaping Careers, You Must!

By Carm Capriotto, AAP | 03/12/2023

Share this… Are You a Career Counselor? Many shop owners know most of their team wants to see how…

Are We Ready to Become the Master Communicator?

By Carm Capriotto, AAP | 03/06/2023

Share this… We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box…

Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

Share this… I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain,…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

Share this… I previously wrote about five excuses we hear about why not hire a business coach or consultant.…

Four Signs your Shop is Flatlining

By Carm Capriotto, AAP | 02/08/2023

Share this… If this blog post does not pertain to you, I bet you know someone who can benefit…

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

Share this… “We fix cars and trucks … all makes and models” is a strategy. Are you a Euro…

The Napkin

By Carm Capriotto, AAP | 01/16/2023

Share this… I admired a man who made deals on a napkin. The napkin has been an iconic representation…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | 01/08/2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Are you the Reason Training is Dormant at your Shop?

By Carm Capriotto, AAP | 01/02/2023

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

Becoming More Profitable in 2023

By Carm Capriotto, AAP | 12/24/2022

Share this… In December 2022, we released a very important episode with author and customer experience consultant John DeJulius.…