In December 2022, we released a very important episode with author and customer experience consultant John DeJulius. It is…

In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t discount this…

There is so much traction inside our industry with shop owners that are building great cultures and top teams.…

Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was a refreshing…

We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years ago, there…

Curiosity is a powerful tool. It helps us to stay open-minded and creative. Intuition is a way of knowing…

Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those two words…

I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing…

Every shop owner in North America has the privilege of not letting their education get in the way of…

The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…

So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…

We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways…