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The Rise of the Mechanical and Technology Specialists

By Carm Capriotto, AAP | Mar 17, 2024

Share this…The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the Auto Service Repair Aftermarket. Are…

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But! However! Replace Them.

By Carm Capriotto, AAP | Feb 20, 2024

Share this… Move from But or However to NOW. Guilty, Your Honor,…

Does Luck play a role in our success?

By Carm Capriotto, AAP | Feb 5, 2024

Share this… Balancing the roles of hard work and luck in achieving…

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Know Your Strengths

By Carm Capriotto, AAP | 05/09/2022

Share this… Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up…

Get Your Shop Lean – Implementing Six Sigma

By Carm Capriotto, AAP | 03/29/2022

Share this… I believe that taking a deep dive into your procedures will become an important strategy to growing…

We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?

By Carm Capriotto, AAP | 03/25/2022

Share this… Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics?…

Five Excuses Not to Hire a Business Coach

By Carm Capriotto, AAP | 02/17/2022

Share this… Excuses abound for not hiring a business coach. It is usually all about the owner who keeps…

Preventing Apathy in Your Business

By Carm Capriotto, AAP | 01/19/2022

Share this… Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction.…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 01/16/2022

Share this… Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can…

Are You Sharing Your Financial Statements?

By Carm Capriotto, AAP | 01/05/2022

Share this… A business is often more successful when owners are open and honest about their finances. Many of…

6 Excuses Why Shops Have Not Embraced an Apprentice Program

By Carm Capriotto, AAP | 12/28/2021

Share this… Agree or not with these reasons why only a small percentage of shops have not implemented an…

VP of Fun

By Carm Capriotto, AAP | 12/23/2021

Share this… Building a strong belonging culture in any business requires a sense of purpose that all believe in.…

Does Your Customer Know That You Know How to Fix Cars?

By Carm Capriotto, AAP | 12/07/2021

Share this… Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do…

I Got an Ear Full

By Carm Capriotto, AAP | 10/06/2021

Share this… If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a…

Great Place to Work

By Carm Capriotto, AAP | 09/22/2021

Share this… Do you have a great place to work? Do your people believe you have a great place…