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But! However! Replace Them.

By Carm Capriotto, AAP | Feb 20, 2024

Share this…Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we use all the time. It…

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Does Luck play a role in our success?

By Carm Capriotto, AAP | Feb 5, 2024

Share this… Balancing the roles of hard work and luck in achieving…

Hello 2024!

By Carm Capriotto, AAP | Jan 22, 2024

Share this… We are twenty-two into the new year. So, big deal,…

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AAPEX Awards

By Carm Capriotto, AAP | 08/25/2021

Share this… Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two…

Summer Car Shows – Good for the Soul

By Carm Capriotto, AAP | 08/16/2021

Share this… Two car shows this week. It’s summer, and the classic cars are eye candy.  I’m on the…

Perfect Timing

By Carm Capriotto, AAP | 08/09/2021

Share this… August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for…

Call Us – It’s OK

By Carm Capriotto, AAP | 07/31/2021

Share this… Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back…

I Need Your Help, Again!

By Carm Capriotto, AAP | 07/26/2021

Share this… A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I…

We Should be Rivaled

By Carm Capriotto, AAP | 07/19/2021

Share this… We have amazingly smart people in our industry. If anyone would ever say that the independent automotive…

Ask Your Customers

By Carm Capriotto, AAP | 07/12/2021

Share this… Ever ask your customer why they come to your shop? Why they are loyal to your shop?…

A Dream Has No Limits

By Carm Capriotto, AAP | 07/07/2021

Share this… I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.”…

Dinner Talk – Everyone’s An Expert

By Carm Capriotto, AAP | 06/16/2021

Share this… When I go to dinner with friends, I enjoy listening, just like I do on my podcasts.…

Imagine

By Carm Capriotto, AAP | 05/27/2021

Share this… Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to…

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

Share this… When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

Share this… I had the privilege to hear from a friend this past week on his commitment to developing…