You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest…

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making…

When my friends hire a coach, an expert for their business, and they allow their new accountability partner to…

On a recent road trip I could not help tot realize what we pay for water and yogurt in…

I’ve discussed, on the podcast, hiring for a new position: the CXO, or Client Experience Officer. Most automotive repair…

    Every business begins with a dream – a vision of what could be.  You’re in the automotive…

As 2025 dawns upon us, the quiet moments between the past holiday celebrations offer us a precious opportunity for…

It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.

  I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…

Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…

Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can…

Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…