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I Don’t Think So
Share this…Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes the phrase: “I Don’t Think…
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Do You Really Value Your Investment?
Share this… I’ve been listening to stories about getting the courage to…
Go With Your Gift, Really
Share this… If you’ve taken any individual evaluation, you can learn much…
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Rant From a Listener
Share this… I get emails and messages regarding the awesomeness of the work we do in building a learning…
Beyond the Awards. The Story Behind the Story.
Share this… Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of…
Have You Felt the Impact?
Share this… Have you walked one of your regional malls lately? I recently spent time at our one big…
Knee Hurt?
Share this… Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in…
Charging What You Are Worth
Share this… Of late there has been a lot of dialogue around my circles about being paid for the…
When We Teach
Share this… Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if…
Inspired by the Beatles
Share this… This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a…
Follow the Yellow Brick Road
Share this… Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop…
How Can You Help the Next Generation of Shop Owners
Share this… If you had known then what you know now, would you have opened your own shop? Every…
Are You Meeting Your Customer Expectations?
Share this… Customers want a great experience. They have preconceived expectations on how their experience with you is going…
Is it Just Me or Do You Feel the Forces of Change?
Share this… Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant…
How Good Are Your Customer Basics?
Share this… Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic…