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Keeping Up With Info Overload

By Carm Capriotto, AAP | Jun 17, 2024

Share this…In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get caught up in the constant…

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Reasoned Debate – How We All Do Things Is Slightly Different

By Carm Capriotto, AAP | Jun 10, 2024

Share this… Your approach to things may differ from how others do…

We Hear Stuff!

By Carm Capriotto, AAP | May 13, 2024

Share this… What do we do with the ‘stuff’ we hear? Are…

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Rant From a Listener

By Carm Capriotto, AAP | 02/21/2021

Share this… I get emails and messages regarding the awesomeness of the work we do in building a learning…

Beyond the Awards. The Story Behind the Story.

By Carm Capriotto, AAP | 02/07/2021

Share this… Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of…

Have You Felt the Impact?

By Carm Capriotto, AAP | 02/02/2021

Share this… Have you walked one of your regional malls lately? I recently spent time at our one big…

Knee Hurt?

By Carm Capriotto, AAP | 01/22/2021

Share this… Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in…

Charging What You Are Worth

By Carm Capriotto, AAP | 01/16/2021

Share this… Of late there has been a lot of dialogue around my circles about being paid for the…

When We Teach

By Carm Capriotto, AAP | 01/04/2021

Share this… Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if…

Inspired by the Beatles

By Carm Capriotto, AAP | 12/19/2020

Share this… This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a…

Follow the Yellow Brick Road

By Carm Capriotto, AAP | 11/23/2020

Share this… Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop…

How Can You Help the Next Generation of Shop Owners

By Carm Capriotto, AAP | 09/15/2020

Share this… If you had known then what you know now, would you have opened your own shop? Every…

Are You Meeting Your Customer Expectations?

By Carm Capriotto, AAP | 09/08/2020

Share this… Customers want a great experience. They have preconceived expectations on how their experience with you is going…

Is it Just Me or Do You Feel the Forces of Change?

By Carm Capriotto, AAP | 08/31/2020

Share this… Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant…

How Good Are Your Customer Basics?

By Carm Capriotto, AAP | 08/23/2020

Share this… Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic…