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Anticipation

By Carm Capriotto, AAP | Oct 28, 2024

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses must stay ahead of the curve…

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There Is No Finish Line

By Carm Capriotto, AAP | Sep 30, 2024

About 20 years ago I attended a conference where the trainer put…

A Reservation, A Must You Say!

By Carm Capriotto, AAP | Sep 9, 2024

Making a Reservation for Your Client We know what a reservation is.…

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Dinner Talk – Everyone’s An Expert

By Carm Capriotto, AAP | 06/16/2021

When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…

Imagine

By Carm Capriotto, AAP | 05/27/2021

Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

Why Are You Loyal?

By Carm Capriotto, AAP | 04/17/2021

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

Are You Playing Checkers or Chess with your Resources?

By Carm Capriotto, AAP | 04/08/2021

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

Charging What You Are Worth – Part 2

By Carm Capriotto, AAP | 04/07/2021

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…

Only Real Maple Syrup on My Pancakes

By Carm Capriotto, AAP | 03/23/2021

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…

Shop Fire – Protect Yourself

By Carm Capriotto, AAP | 03/14/2021

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…

Rant From a Listener

By Carm Capriotto, AAP | 02/21/2021

I get emails and messages regarding the awesomeness of the work we do in building a learning library of…

Beyond the Awards. The Story Behind the Story.

By Carm Capriotto, AAP | 02/07/2021

Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year,…