Latest Blog
Recent Blogs
The Rise of the Mechanical and Technology Specialists
Share this…The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the Auto Service Repair Aftermarket. Are…
Read More
Does Luck play a role in our success?
Share this… Balancing the roles of hard work and luck in achieving…
All Articles and Blog Posts
When We Teach
Share this… Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if…
Inspired by the Beatles
Share this… This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a…
Follow the Yellow Brick Road
Share this… Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop…
How Can You Help the Next Generation of Shop Owners
Share this… If you had known then what you know now, would you have opened your own shop? Every…
Are You Meeting Your Customer Expectations?
Share this… Customers want a great experience. They have preconceived expectations on how their experience with you is going…
Is it Just Me or Do You Feel the Forces of Change?
Share this… Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant…
How Good Are Your Customer Basics?
Share this… Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic…
A Rolling Billboard Got Me Thinking
Share this… Traveling on the New York State Thruway I came upon a semi with a massive ad, on…
Ingenious. Clean – Part of the New Normal
Share this… Visiting a Tim Hortons Coffee shop I experienced what is the new normal as it comes to…
Mastering
Share this… Mastering I recently saw a Lexus commercial that was themed ‘Mastering’. If you are like me and…
No One Gets There Alone
Share this… I did it my way. Remember the song? If I would ask any successful business person if…
Down Time – What To Do With It!
Share this… For many of us, there is some extra time in our schedule. Imagine the times we used…