What We Can Learn From The Falco Family Business [RR 947]
Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco’s share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology.
remarkableresults.biz/e947
ASE Subject Matter Experts [THA 376]
Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process.
remarkableresults.biz/a376
The Courage to Train: From Hawaii to Kansas City [RR 943]
23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleischman, who took Evan under his wing for the remainder of the conference. The episode is a testament to the industry’s commitment to fostering professional development, training, mentoring, and camaraderie among its members.
remarkableresults.biz/e943
Mentorship, Training and the Rise of Specialists [E941]
Recorded Live at Vision Hi-Tech Training & Expo, Rich Falco, and bilingual trainer Oscar Gomez, dive into the critical role of mentorship and training in the automotive industry. They discuss the rise of mechanical and technology specialists and the necessity for continuous education to keep pace with evolving technology. The conversation underscores the importance of experienced mentors guiding newcomers, advocating for a culture shift from traditional challenges to supportive mentorship.
remarkableresults.biz/e941
The Evolution of Automotive Technology Training [THA 372]
The role of mechanical and technology specialists is changing faster than a pit stop at the Indy 500. My guests, including expert NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cowan, Always know that training is a key pillar to your strategic success. We’re not just talking about keeping up with the latest tech but about staying ahead of the curve. Do you know how?
Listen and view episode notesFrom Shop Owner to Trainer [RR 934]
Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Pam Oakes discusses life after selling her shop and the transition into training. She also focuses on the role of 609 certification, EPA regulations and the importance of continuous learning and education. As professionals, we must adapt, learn, and embrace changes to ensure we’re not left behind.
remarkableresults.biz/e934
Engineering School Taught Me How To Think [RR 928]
Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family’s legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom.
remarkableresults.biz/e928
Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926]
Insights to the Vision Hi-Tech & Expo 2024 Class “Which Scan Tool Should I Buy?” on Thursday, February, 29, from 1pm-5pm. Our panel discusses the importance of tailoring scan tool recommendations toa technician’s specific needs, including the car lines they work on, their budget, and the features they require. Don’t sit on the value of seeking advice from experienced users and trainers to make informed decisions.
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The Role of The Reservationist in Auto Repair [RR 922]
Discover how “reserving” a service advisor’s time, not just the bay, can transform your client relationships and service quality.
Learn about the rise of virtual service advisors and how they’re reshaping the industry.
Find out how a well-trained reservationist can boost your shop’s efficiency and profitability.
remarkableresults.biz/e922
From Dealership to Mobile Mechanic [RR 920]
Explore the challenges and benefits of mobile mechanics, Jesse’s future ambitions for a physical shop, and the value of mentorship in the automotive industry.
Jesse explains his transition to full-time mobile work, his marketing strategies, and customer service approach. He also touches on the logistics of mobile operations, from tools to working in various locations.
remarkableresults.biz/e920
Back to the Basics: Gear Doesn’t Buy Skill [AW 190]
Oscar Gomez shares his transition from technician to educator, emphasizing the importance of foundational knowledge in the automotive field. Oscar discusses his teaching methods and the challenges of getting technicians to attend training sessions, revealing that many technicians are reluctant to seek further education because they don’t see personal financial benefits. Oscar’s commitment to education is evident in his offering of financial support for students and his passion for teaching, which extends to bilingual classes.
remarkableresults.biz/aw190
Technician Productivity Redefined [AW 189]
Joe Marconi discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He highlights the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, the rising costs in various industries, and the importance of a positive and growth mindset in business.
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Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]
Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it’s revolutionizing the way we approach vehicle repairs and maintenance. They propose the term “Technology Specialist” for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry’s growth and success.
remarkableresults.biz/e909
Navigating the Tesla Terrain: Insights from Seth Thorson [RR 908]
Recorded Live at ASTE 2023, Seth Thorson shares insights on owning a Tesla, including the availability of parts, diagnostics, and his experiences with long-distance driving in a Tesla. He addresses misconceptions about EV charging stations and the topic of EV fires. Seth’s expertise and passion for Tesla and EVs are truly inspiring and informative.
remarkableresults.biz/e908
Thriving Through Our Economic Challenges [THA 357]
Recorded Live at AAPEX 2023, Greg Bunch and Matt Fanslow discuss the impact of the current economy on the automotive aftermarket industry. They explore various aspects of business such as margins, advertising, training, hiring, labor rates. The conversation also covers the potential loss of independent repair shops, and the need for better communication with customers.
remarkableresults.biz/a357
Technician’s Three-Year Succession Plan [RR 906]
Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials.
remarkableresults.biz/e906
Keeping an Eye on Bay Productivity [THA 356]
Did you know most shops only utilize 20-30% of their bay capacity? Let’s explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies?
Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity.
remarkableresults.biz/a356
Becoming a Shop Owner with Meg Richards [AW 185]
Carm and Meg discuss the shop’s transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop’s community involvement. remarkableresults.biz/aw185
Listen and view episode notesBehind the Scenes of the Industry’s Premier Podcast [RR 900]
Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.
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Doubling Down On Diagnostics [RR 898]
Recorded Live at ASTE 2023, twin brothers Mario and Martin Rojas and their employer Jason Athanas, discuss their work in the automotive industry, the importance of continuous training and staying updated on technology, and their unique business model. Mario also talks about his YouTube channel ‘Super Mario Diagnostics, which is used for training and customer engagement.
remarkableresults.biz/e898
Unlocking Higher Levels of Learning [896]
Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of “the Sage on the Stage” in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry.
remarkableresults.biz/e896
ADAS Calibration Challenges: The Need for Continuous Learning [RR 895]
Recorded Live at ASTE 2023 Scott Brown discusses the evolving technology of Advanced Driver Assistance Systems (ADAS). He dives into the challenges and benefits of calibrating ADAS systems in vehicles, the future of level five automation and importance of technicians staying updated on technology advancements.
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Defining Mentoring and Its Role in Implementing Change [AW 179]
Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions.
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Scanner Danner: The Next Chapter [RR 892]
A Journey of Collaboration, Family, and Philanthropy
Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond. As they embark on this new chapter as soon to be empty nesters, they’re choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of ‘Scanner Danner’ and Paul’s perspective on elevating shop owners as an industry movement.
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From Idea to Product: Dorman’s Process of Developing Products [AW 178]
Recorded Live at ASTE 2023, Lester Kovacs, Director of Ideation at Dorman Products, explains Dorman’s unique approach to product development, including working closely with technicians, searching through junkyards for challenges, and conducting extensive testing. He also discusses supply chain issues, reaching out to their network for feedback, and upcoming products at Dorman.
remarkableresults.biz/aw178