How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences.
remarkableresults.biz/a283Listen and view episode notes
Guest host and shop tour with John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks.
remarkableresults.biz/aw111Listen and view episode notes
What is it like opening two locations at the dawn of COVID? David Eschbach shares his story around three primary business tenets. Each Take-Away is wrapped in a compelling story and supported by integrating sub-lessons. See the show notes as a guide, as this information is applicable for leading a business during any crisis or economic environment, not just during COVID.
remarkableresults.biz/e750Listen and view episode notes
How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket?
remarkableresults.biz/a277Listen and view episode notes
How much do you value your time? Your employee’s time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal. To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier.
remarkableresults.biz/a276Listen and view episode notes
The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?’ Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.
remarkableresults.biz/a275Listen and view episode notes
Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced.
remarkableresults.biz/a272Listen and view episode notes
I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important information? Rob Merwin joins me, the publisher at Aftermarket Matters, and brings his intel on the Right to Repair Act and topics he reports on. He has big dreams of everyone working together.
remarkableresults.biz/e725Listen and view episode notes
Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.
remarkableresults.biz/a262Listen and view episode notes
Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]Listen and view episode notes
Addition by Subtraction: Letting Somone Go [THA 244]
Are you the type of person that sees potential in others when they don’t see it in themselves? Do you work hard to get them to contribute to the business? Too often business owners hold onto employees longer than they should because they want the employee to succeed. Sometimes we give many chances, however, how many chances should you give? When is it time to make the tough decision to let someone go? Letting go of an employee doesn’t necessarily mean they are a bad person, they just might be in the wrong position, company or industry.
remarkableresults.biz/a244Listen and view episode notes
The Courage to Make Tough Decisions [THA 243]
Making a difficult, tough decision can be one of the hardest things to face. Ever toil with, when is it the right time? Are you making the right choice? Can you push through it? Well in this episode my panel of courageous women shares their own examples of pulling the trigger on a tough decision. Their stories will inspire you and maybe even give you the push you were looking for.
remarkableresults.biz/a243Listen and view episode notes
Advancing the Aftermarket.
Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income before tax. This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? remarkableresults.biz/b010Listen and view episode notes
Q & A with Chris Chesney [THA 241]
You’re going to love this question and answer format style episode with the newly retired Chris Chesney. My panel takes a deep dive into Chris’s long and successful career. What was his most rewarding experience? Does he have any regrets? What is his forecast on the technician shortage and electric vehicles? And most importantly, is retirement really in the cards for Chris Chesney?
remarkableresults.biz/a241Listen and view episode notes
Addiction: How Can We Help? What Can We Do? [THA 238]
Everyone has faced addiction, whether it’s yourself, a loved one, a friend, or a colleague. How do we help someone who is struggling with addiction? What can you do and say to them? In this episode you’ll hear from 2 recovering addicts and their personal journeys to become sober. Please share this episode with your network, you never know who is struggling behind closed doors. Share this with your team. Get this discussion out in the open.
remarkableresults.biz/a238Listen and view episode notes
Hitting Rock Bottom and Climbing out [RR 650]
The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their business after losing long-term employees and felt like things couldn’t get any worse.
They had help from their fellow shop owner Troy Vaninetti. Discover how they climbed out and now have a completely different business culture.Listen and view episode notes
Our Industry Needs a Change [THA 226]
How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals?
If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry.
You can find the talking points for this episode and every archived episode on my website remarkableresults.bizListen and view episode notes
Taking Your Toolbox Home with Justin Barrett [RR 644]
Justin is the owner of Barrett Automotive and has been trying to pack up his toolbox in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays?
The temptation is to default to being a technician, you were always most comfortable in that role or to help your team cover the overload. But when you’re a business owner, you have to hang up that hat and put on a different one. Justin shares his struggle.
The key talking points for all episodes reside on my website, remarkableresults.bizListen and view episode notes
Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]
I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.
The key talking points reside at remarkablersults.biz/e623.Listen and view episode notes
THA 212 Charging What We Are Worth
We are talking about charging what we truly are worth. Yes this topic dives into your reluctance to charge enough so you can sustain a real profitable business. Breaking even is just a hobby. Many don’t feel that they can actually make a real living serving their customer … repairing cars.
This episode exposes the elephant in the room. Emotion is a big driver in your worth and what you charge. Do you truly know the value of your business and your overall cost of doing business? If you did, you would not be working for Free.
Our panel nails this episode in all the proper places. With me is Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre, Maylan Newton, business coach from ESI – Educational Seminars Institute, and Glenn Larson, from Foothill Autoservice, Lake Forest, CA
This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a212Listen and view episode notes
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.
This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.
The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.
Discover the Hard Truths. Fix Your Attitude. [RR 613]
Another deep storyline. A story of attitude change and personal growth. Carl Hutchinson from Complete Automotive in Springfield, MO helps you by sharing how he overcame negative emotions and negative energy to forge a new and positive attitude. He says that he was not always the nice guy that he is today. Carl explains his re-invention and being grateful to the people in his life as a turning point in his career.
Carl Hutchinson is a founding member of the Midwest Autocare Alliance. His story of attitude adjustment will help many who listen to his story. If you know someone who can benefit from Carl’s story so please share this episode. This is why I podcast. It is stories like this that keeps you in the front row of life in the auto service business.
You can find Carl Hutchinson’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e613. This is why I podcast.Listen and view episode notes
MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]
What can we learn from this unprecedented year? A lot!
Our story today is of a hard hit multi-store operation (MSO) and how it survived 18 team members who contracted Covid-19. The preparation years before Covid-19 was to become a pandemic is the anchor in this story. It is proof of concept. Build a strong culture, put your people first, love your customers, engage all the latest technology and systems, and have strong processes and procedures. With all that in place, you can navigate just about anything.
Dwayne Myers from Dynamic Automotive from Frederick, MD, and his partners, Jose Buesso and Lee Foreman put their company in the position to fight through their Covid-19 barrage and come out the other side in decent shape. Surviving the ordeal was gut-wrenching and thought reflecting. Yet they did. This is homework for you to Listen to Learn Just One Thing!
You can find Dwayne Myers’s other episodes, and the key talking points, they reside at remarkablersults.biz/e609Listen and view episode notes
Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]
Chris Cotton once again shares his experience on shop ownership. Chris warns that buying your first shop and or getting into business as a new auto repair shop is not a cakewalk. Just because you know stuff about cars and love working on them doesn’t make it easy. You don’t treat it like a hobby, you treat it like a business.
Strong words of wisdom from Chris warning those who venture into shop ownership must have strong financial goals to reach. You need to have a lot of brainstorming or planning sessions to come out successfully. You will not be an overnight success. A fun and fast-paced episode. Make listening to it your homework.
You can find Chris Cotton’s other episodes and the key talking points at remarkablersults.biz/e607Listen and view episode notes
THA 204 What will 2021 Bring?
Welcome to the 204th episode of the Town Hall Academy as 2020 is ending and 2021 takes over. Covid-19 continues its wrath and still a huge part in our daily lives. Most important is to move forward with the anticipation and excitement of a new year.
So let’s talk about it. I’m with Gene Morrill owner of Certified Automotive in Glendora, CA, Greg Buckley CEO of Buckley Personalized Auto Care in Wilmington, DE and Joe Marconi from Osceola Garage, Baldwin Place, NY.
2021 will continue to be a year of transition. It won’t be easy. The panel talks about moving the couch, reviewing your fundamentals and believes it’s not over yet. If ever a time to be proactive not is it. We still have a lot of unknowns so pay attention to everything because there are many unknowns. The panel did an excellent job assessing their approach to the new year.
The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a204.Listen and view episode notes