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Every Repair Order Has 3 Stories—Which One Are You Telling?
As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair order audit workshops, and one thing becomes very clear: The same information can be interpreted ten different ways. Sometimes it goes from A to Z… and somehow back again. So it…
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Continuing the Language Shift – BTW Don’t Skip This!
The language shift in business isn’t coming—it’s already here. More and more, I find validation in the evolving job…
A Brainiac Celebration
Working in the professional automotive repair industry requires intelligence, creativity, and problem-solving. Every day in our shops there are…
Are you exploring? Imagining? Being creative and curious?
Or are you simply reacting to what’s happening around you? Change is not optional — in life or in…
Who is Looking for Your Top Talent?
Top shop operators realize their greatest competitor is not the shop across town—it’s themselves. They build a reputation. They…
When Is Later?
I know you’ll read this later. No, you won’t. “Later” is where good intentions go to die. Not just…
Wasted Bandwidth
“I never have enough time.” “I can’t believe I didn’t finish that project.” “When will I ever get to…
Assemble the Team – Meetings That Matter
If you’re holding regular team meetings—whether daily huddles or weekly sit-downs—that’s a great start. I don’t know a single…
You Just Fix Cars? Right!
Below, find an important and smart overview of what I call ‘Confident Professionalism.’ Understanding and knowing how important it…
What If I’m Personally Not Busy – Maybe That is a Good Thing
In our hyper-connected world, there’s an unspoken expectation that we should always be busy. Our worth seems measured by…
Processes Win Wars — Or Maybe It’s Protocols
I’ve been thinking a lot about a phrase I’ve used for years: Processes win wars. Just about everyone I…
Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation,…
Do Your Customers Know They Can Call You and Ask You Anything?
When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories,…
Five Ways to Bring Caring Into the Workplace
Five Ways to Bring Caring into the Workplace. Would you have read this post if you had seen ‘Love’…
Get Your Appetite for Our APP
This little labor of love has been cooking for about a year—slow and steady, with plenty of life’s raindrops…
Big News and a Big Honor for Tracy!
We’re back from AAPEX 2025, and what an incredible event it was! Tracy and I had the chance to…
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