Archive for December 2022
Student Career Fair [AW 138]
Join Carm as he interviews students and local shop owners at Erie Community College’s Student Career Fair.
remarkableresults.biz/aw138
What Is Your Duration of Service? Carolyn Coquillette [RR 810]
Recorded Live at the 2022 Transformers Summit with Carolyn Coquillette, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called ‘Duration of Service.’ This feature tracks how long a customer’s car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production.
remarkableresults.biz/e810
What Does the Shop of the Future Look Like? [THA 308]
What does the future look like for the automotive industry? Listen to the perspectives of Jennifer Maher, Executive Director of the TechForce Foundation, Derek Kaufman, Managing Partner at Schwartz Advisors, Matt Fanslow, Lead Diagnostician and Shop Manager at Riverside Automotive, and Dustin Brown, Shop Owner of Brown Auto Experts with 3 locations. We have an open discussion about future trends, aftermarket challenges, and electric vehicles.
remarkableresults.biz/a308
Nationwide Labor Rate Tracker – Tom Ham [RR 809]
Tom Ham from the Automotive Management Network has just released a Labor Rate Tracker for the entire country. It is a free database of labor rates for all auto repair shops. Find why this is important for the industry.
remarkableresults.biz/e809
The Best Part of a Student’s Day: Interning at Local Shop [AW 137]
Guest host and shop tour with Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. They have two shop mascots and an intern who loves working with his hands.
remarkableresults.biz/aw137
Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]
Recorded Live at the 2022 Transformers Summit with Mike Searls, President of ThiN AiR Brand, a toy company. Mike is a serial entrepreneur and he brings his passion for reinvigorating businesses to this episode. His secret? Find out what works and do more of that, find out what doesn’t work and stop doing that, the faster you can do that, the faster you grow.
remarkableresults.biz/e808
Learn to Lead: Empower Your People [THA 307]
How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners.
remarkableresults.biz/a307
Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]
Live from the 2022 Transformer’s Summit, keynote speaker John DiJulius categorizes the automotive industry as a ‘grudge buy’ for customers when they are at their most vulnerable. How is this an opportunity for your business to be the ‘hero?’ How do you make price irrelevant?
remarkableresults.biz/e807
Second Location: “Lower Slower Delaware” [AW 136]
Guest host and shop tour with Greg Buckley, Buckley’s Auto Care, 2 locations, Delaware. Tour Greg’s second location (including the Penthouse) and find out why he calls it “Lower Slower Delaware.”
remarkableresults.biz/aw136
The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]
Recorded live at AAPEX with Andy Bizub, Midwest Performance Cars, Chicago and Northbook, IL. Andy shares a story about how his branding connected two customer’s in Croatia and how he is able to be a remote owner while living in Texas.
remarkableresults.biz/e806
Remote Ownership [THA 306]
Hear from 3 shop owners that run their businesses remotely. Yes, it is possible! If you feel like you can’t possibly relinquish control of the business, these owners are here to tell you why, how, and the benefits of being a remote owner. Spoiler alert: the secret sauce is the people, processes, and systems you have in place.
remarkableresults.biz/a306
Passion To Support Abused Children – Chris and Pete Meier [RR 805]
Pete (aka GuardDog) and Chris (aka Ninja) Meier, began Bikers C.A.R.E. “C.A.R.E.” stands for “Child Abuse Response Effort” and describes their vision – that is, to do everything possible to end child abuse in ALL of its forms and to come to the aid of children and families victimized by abuse.
remarkableresults.biz/e805
Wife Encouraged Husband To Open His Own Shop [AW 135]
Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture.
remarkableresults.biz/aw135
Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]
Recorded live at AAPEX with Kent Bullard, COO, The Institute. We aren’t done talking about millennials, we are just getting started. Find out why they are important to your business and as customers.
remarkableresults.biz/e804
Service Advisor Overload [THA 305]
How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager, receptionist and more? The efficiency of your service advisor is critical for the overall health of your business. Watch Episode HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service…
Listen and view episode notesFinding Technicians Part 1- Chris Lawson [RR 803]
You never get a second chance at first impressions. It’s true for customers and technicians. What do technicians find when they Google your shop? Or look on Facebook? What do you offer to your employees? How does it benefit their lives?
Listen and view episode notesThe Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]
Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron’s service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically working the service counter.
remarkableresults.biz/aw134
Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]
There is a struggle to improve the transfer of technical knowledge in our automotive service industry. The same people show up to training every seminar. Yet there are a few new faces, but more is needed to make a larger impact on the need and value of training. We all need to do our part and connect with people who do not seek out training on their own and encourage them by paying for their training thereby helping to support your business and their career.
Isaac Rodell and Keith Perkins are industry trainers and Mobile Diag and Programing technicians. You can reach Issac on Facebook: Isaac Rodiesel. This is Isaac’s first appearance on Remarkable Results Radio.
Listen and view episode notesSeller Beware [THA 304]
Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped what could have been a costly mistake.
remarkableresults.biz/a304