Latest Blog
Every Repair Order Has 3 Stories—Which One Are You Telling?
As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair order audit workshops, and one thing becomes very clear: The same information can be interpreted ten different ways. Sometimes it goes from A to Z… and somehow back again. So it…
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Charging What You Are Worth
Of late there has been a lot of dialogue around my circles about being paid for the value you…
When We Teach
Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if it is…
Inspired by the Beatles
This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a busy weekend,…
Follow the Yellow Brick Road
Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop and get…
How Can You Help the Next Generation of Shop Owners
If you had known then what you know now, would you have opened your own shop? Every day new…
Are You Meeting Your Customer Expectations?
Customers want a great experience. They have preconceived expectations on how their experience with you is going to happen.…
Is it Just Me or Do You Feel the Forces of Change?
Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant in my…
How Good Are Your Customer Basics?
Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic and most…
A Rolling Billboard Got Me Thinking
Traveling on the New York State Thruway I came upon a semi with a massive ad, on its back…
Ingenious. Clean – Part of the New Normal
Visiting a Tim Hortons Coffee shop I experienced what is the new normal as it comes to cleanliness at…
Mastering
Mastering I recently saw a Lexus commercial that was themed ‘Mastering’. If you are like me and look outside…
No One Gets There Alone
I did it my way. Remember the song? If I would ask any successful business person if they flew…
Down Time – What To Do With It!
For many of us, there is some extra time in our schedule. Imagine the times we used to think…
Binge Worthy Listening Part 1
We may have some downtime on our hands as we deal with COVID-19 It is time to schedule training…
Secret Sauce. Really?
Secret Sauce. Really? Keeping secrets thinking that someone will duplicate what and how you do things is furthest from reality
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