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Success Leaves Clues: Are You Reading the Signs of Your Success?
Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t. As business leaders, we’re often so focused on reaching the next milestone that we forget to examine the path that got us here. But here’s the thing: Your success isn’t random.…
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The Power of Your Story is Effective Marketing
I picked up a book recently and could not put it down. I mean it. It grabbed me and…
Do You Know the Enemy of Leadership?
I recall a few leadership lessons I learned in my life that continue to haunt me. I would bet…
Technician Training Strategies and Rewards
Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture, marketing, financial…
Succession – Planning One of Your Biggest Decisions
Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You Have an…
The Extreme Value of Shop Tours
I will never forget putting a call out to shop owners who wanted to tour of Frank European in…
Ready for your next shop?
I am one of the luckiest people in the industry, I get a chance to pull together smart people…
Seeding Our Future Technicians is Your Responsibility.
I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the…
Concierge Service
I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have…
The Dreaded Comeback: Four Keys To Prevention
In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that…
Fleet Business: A Great Opportunity for Sales Growth
Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that…
It’s time to do a SWOT
This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises…
I Just Want a Simple Cup of Black Coffee!
How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a…
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