Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…

A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…

We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…

Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…

I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…

When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…

Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…