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Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation, and a disciplined search for the truth. Nothing is assumed. Everything is examined. That mindset translates perfectly to our work. When we perform a Digital Vehicle Inspection—or what I prefer to…
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No One Gets There Alone
I did it my way. Remember the song? If I would ask any successful business person if they flew…
Down Time – What To Do With It!
For many of us, there is some extra time in our schedule. Imagine the times we used to think…
Binge Worthy Listening Part 1
We may have some downtime on our hands as we deal with COVID-19 It is time to schedule training…
Secret Sauce. Really?
Secret Sauce. Really? Keeping secrets thinking that someone will duplicate what and how you do things is furthest from reality
Eleven Tips for Creating ‘Extreme Employee Loyalty’
It is not important that you love to come to work and enjoy what you do? With my ear…
The Power of Your Story is Effective Marketing
I picked up a book recently and could not put it down. I mean it. It grabbed me and…
Do You Know the Enemy of Leadership?
I recall a few leadership lessons I learned in my life that continue to haunt me. I would bet…
Technician Training Strategies and Rewards
Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture, marketing, financial…
Succession – Planning One of Your Biggest Decisions
Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You Have an…
The Extreme Value of Shop Tours
I will never forget putting a call out to shop owners who wanted to tour of Frank European in…
Ready for your next shop?
I am one of the luckiest people in the industry, I get a chance to pull together smart people…
Seeding Our Future Technicians is Your Responsibility.
I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the…
Concierge Service
I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have…
The Dreaded Comeback: Four Keys To Prevention
In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that…
Fleet Business: A Great Opportunity for Sales Growth
Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that…
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