TechForce: Powering Our Youth [RR 798]

TechForce Foundation is a national charity committed to powering technical careers so communities thrive. We are LIVE at AAPEX 2022 with members of the TechForce Foundation to discuss their critical role in engaging with the next generation of technicians .
remarkableresults.biz/e798

Listen and view episode notes

Why Speak to Fifth Graders? [THA 292]

No one can do everything, but everyone can do something. Raising the image and perception of our industry starts with getting involved with schools. If you’re involved in your local community college or high school, I would like to put out a challenge that you also visit the elementary and middle schools. The students are buzzing with energy, questions, and already have a leg up on technology. If you’re not involved with any schools, what’s stopping you?  You can’t afford to not put your time into students, teachers, and school counselors. The impressions you leave on the youth are critical to creating opportunities for our industry’s future.

remarkableresults.biz/a293

Listen and view episode notes

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

Have you heard about the new ASE L4 ADAS Certification? This test has been in development since January 2020 with the help of industry experts. My guests Matt Shepanek, Matt Haugh, and Keith Perkins say the certification is going to be a major differentiating factor when hiring technicians. We all know the best technicians are the ones constantly learning and training. Stick around for an inside look into the test development and tips on how to pass the test.

remarkableresults.biz/e761

Listen and view episode notes

A Collective Think Tank – Marconi – Murphy – Morrill [RR 759]

Nothing beats live in-person industry events. There is power in the collaborative minds from around the country in one room. The podcast attended the 2022 Elite Invitational in San Diego and we recorded some incredible stories with essential aftermarket voices. At the end of the conference, I had the idea to grab Jim Murphy, Gene Morrill, and Joe Marconi for a recap of the event and their perspectives on our industry. Keep listening, you have the best seat in the house right next to these 3 aftermarket icons.

remarkableresults.biz/e759

Listen and view episode notes

Plan For Slow Times [THA 275]

The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?’ Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.

remarkableresults.biz/a275

Listen and view episode notes

Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]

Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket’s Premier Podcast. Many, I know, will relate to her story.

remarkableresults.biz/e739

Listen and view episode notes

Restructuring New Staff – Vinnie Lucido [RR 728]

The idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole owner and operator change? I asked Vinnie all these questions, in the Vision KC studios, including his perspective on interns and how he can work such a few hours a week.

remarkableresults.biz/e728

Listen and view episode notes

Brought His 14 Team Members to Vision – Travis Troy [RR 726]

I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.

remarkableresults.biz/e726

Listen and view episode notes

Coaches Lab: Turn Around a Struggling Shop [THA 265]

Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop business and has a huge tenure as successful aftermarket business coaches. They’ve seen a lot and have helped many find unrivaled business success and a path to financial freedom.

remarkableresults.biz/a265

Listen and view episode notes

What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]

Another episode recorded at AAPEX 2021. In this episode, you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations, and a 26 year old service director that started as a technician. Find out how these three successful businessmen work cohesively together while continuing to look toward the future. You’ll be inspired.

remarkableresults.biz/e712

Listen and view episode notes

Amazing Women in Automotive [RR 681]

Amazing Women in Automotive [RR 681]

Did you know only 2% of our automotive industry is female? Staffing shortages has never been more critical than now. Are we missing a huge opportunity to get women involved? And for the 2% that are involved, what are we doing to retain them? Amazing Women in Automotive is the answer. It’s a safe space for women to support women in the industry with weekly round table discussions.

remarkableresults.biz/e681

Listen and view episode notes

A Tribute to Bob Greenwood – [Bonus 12]

I never thought I’d ever be doing a tribute like this for a good friend, Bob Greenwood. His passing really hit me as it did for so many others. You can’t help but realize we lost him way too early in his life. His mission wasn’t close to being done.

If you ever heard Bob Greenwood’s passion for this industry you know that he held high hopes for the future success of the independent aftermarket. His passion for making this great industry a profession instead of a trade was one of his biggest talking points (a signature of his) where ever and whenever he had a chance to pontificate.

I reflect on a few of Bob’s accomplishments, some of the thirty-three episodes he contributed to and I welcomed some friends to share their memory of Bob.

Listen and view episode notes

Q & A with Chris Chesney [THA 241]

Q & A with Chris Chesney [THA 241]

You’re going to love this question and answer format style episode with the newly retired Chris Chesney. My panel takes a deep dive into Chris’s long and successful career. What was his most rewarding experience? Does he have any regrets? What is his forecast on the technician shortage and electric vehicles? And most importantly, is retirement really in the cards for Chris Chesney?

remarkableresults.biz/a241

Listen and view episode notes

Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]

Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623]

I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter.

The key talking points reside at remarkablersults.biz/e623.

Listen and view episode notes

What it Takes to Be the Leader of a Family Business [RR 614]

What it Takes to Be the Leader of a Family Business [RR 614]

We welcome Esteban Gonzales, owner of Proshop Automotive to the podcast. Here is a great story about change. Esteban needed to face reality and change his mindset and adapt to what it actually took to run a proper auto repair business.

So many can relate to Esteban and many have yet to face the hard fact that it is not easy to run a profitable service business. Esteban laments that knowing the business numbers and assembling a great team with the same passion is a different story.

This is a true family business. His older brother is a master tech, his younger brother and sister work on the front counter. His parents even live next to the shop and they eat home-cooked meals every day. That tight family bond is what makes their team a success. Check out Esteban’s advice to shop owners and understand why networking is very important in the long run. This keeps with my goal of providing you inspiring stories from the young shop owners who will be leading our industry into the future.

The key talking points reside at remarkablersults.biz/e614.

Listen and view episode notes

Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]

Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]

Chris Cotton once again shares his experience on shop ownership. Chris warns that buying your first shop and or getting into business as a new auto repair shop is not a cakewalk. Just because you know stuff about cars and love working on them doesn’t make it easy. You don’t treat it like a hobby, you treat it like a business.

Strong words of wisdom from Chris warning those who venture into shop ownership must have strong financial goals to reach. You need to have a lot of brainstorming or planning sessions to come out successfully. You will not be an overnight success. A fun and fast-paced episode. Make listening to it your homework.

You can find Chris Cotton’s other episodes and the key talking points at remarkablersults.biz/e607

Listen and view episode notes

What Will 2021 Be Like? [THA 204]

THA 204 What will 2021 Bring?

Welcome to the 204th episode of the Town Hall Academy as 2020 is ending and 2021 takes over. Covid-19 continues its wrath and still a huge part in our daily lives. Most important is to move forward with the anticipation and excitement of a new year.

So let’s talk about it. I’m with Gene Morrill owner of Certified Automotive in Glendora, CA, Greg Buckley CEO of Buckley Personalized Auto Care in Wilmington, DE and Joe Marconi from Osceola Garage, Baldwin Place, NY.

2021 will continue to be a year of transition. It won’t be easy. The panel talks about moving the couch, reviewing your fundamentals and believes it’s not over yet. If ever a time to be proactive not is it. We still have a lot of unknowns so pay attention to everything because there are many unknowns. The panel did an excellent job assessing their approach to the new year.

The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a204.

Listen and view episode notes

An Unprecedented Year and Strategies for 2021 – Bonus Episode 8

Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021 – Bonus Episode 008

As an industry we are essential.
The strong got stronger
. Virtual online training became the norm and will become a permanent part of our training needs
. Milestones reached this year:
600th episode of Remarkable Results Radio
. 200th episode of the Town Hall Academy
. The launch of Aftermarket Weekly.com
. Launched all LIVE show broadcast on the website’s LIVE page
. Training must become part of your culture
. The value of coaching.
Networking is a must to grow and learn
. Succession planning and growth
. Embrace our youth
. Set up an apprentice program
. Reach out to a local shop and have coffee and talk.

Listen and view episode notes

Reflections of My First Episode and Prudent Advice for the Ages [RR 600]

Reflections of My First Episode and Prudent Advice for the Ages [RR 600]

Welcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel.

Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts.

Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them.

My guests bring and give color to this milestone event. Not many can reach the lengths we have reached but we have aced it through the support and respect from peers, students, coaches, service advisors, and shop owners. Welcome Greg Buckley from Buckleys, Dwayne Myers from Dynamic, G Jerry Truglia from TST, Bob Greenwood; CEO of AAEC, Kim Auernheimerfrom CS Automotive, and Matt Fanslow from Riverside Automotive.

We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource.

You can find our guest’s previous episodes, their bios, and the key talking points for this episode at remarkablersults.biz/e600

Listen and view episode notes

Thinking Way Outside the Box with Greg Buckley [RR 597]

Thinking Way Outside the Box with Greg Buckley [RR 597]

My friend Greg Buckley brought one of his way out of the box think to play here; that has an octopus analogy sliced in for good measure. Greg does make some excellent points that will help you and your business grow. Seen a copy of National Geographic lately? Have I teased you enough?

The talking points of this episode can be found at remarkablersults.biz/e597.

Listen and view episode notes

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]

John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.

Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.

Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at remarkableresults.biz/e569

Listen and view episode notes

Improve Your Leadership Influence: Join Toastmasters [RR 560]

Improve Your Leadership Influence: Join Toastmasters [RR 560]

Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader.

Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Texg.me and Craig O’Neill an integrator and trainer at Autotex.me are my guests. Learn their tale on how Toastmasters has really helped them in their careers.

We live and die by communication. Three out of four people have a fear of speaking and if you know it or not you are always selling, which requires good communication skills. Craig’s challenge to the industry is to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presenters and leaders.

Find the key talking points and my guest’s bio’s at remarkableresults.biz/e560

Listen and view episode notes

Adapt or Die – A Look Ahead [THA 174]

Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE. Scott Brown is an ASE Master Certified Automobile Technician with over three and a half…

Listen and view episode notes