Time Well Spent. Actionable Value.
April 9, 2018 by Milleniaire from United States
This is one of the few auto podcasts I’ve come across that delivers niche, actionable value. Our industry is changing. If you aren’t preparing, if you aren’t enabling innovation, you are putting an expiration date on your business. Take some time during your commute to listen to this show. It will be time well spent.
Insightful & Timely
October 7, 2016 by Bill Snow from United States
Very much enjoy this Podcast. So many great ideas shared in each episode whic help me in my business.
Driven of success
April 23, 2016 by Small Business Blitz from Australia
Great podcast! with Carm ensights and professional advise.. business will finish in a successful race Thank you
Fun show and learned a lot
March 8, 2016 by ollierace from United States
Listening to the show Will colm your mind and make you money. I enjoy most of the shows always see to lear a lot.
Finding “the surprise” inside the CrackerJack Box
November 26, 2015 by beeze78 from United States
Carm is taking the lid off of the independent automotive aftermarket and shining lights where they haven’t been shown before. Each episode is filled with guests that share a amazing amount of insight so that others can learn from. With Carm’s style of interviewing and his “smooth jazz” voice, he’s able to get the true personality of his guest out onto the airwaves. Every episode is filled with gems that we can take back and use in our shops immediately. It’s like finding that surprise toy buried in that box of Cracker Jack’s. Every box there’s something different.
Really great show!
October 17, 2015 by J Carbary from United States
Loving this podcast. Episode topics are interesting, the content is incredibly helpful, and the episode length is perfect. Keep up the great work, Carm.
On Point
June 12, 2015 by Miteyguy from United States
Carm is very insightful, he gets to the heart of the matter in very candid conversation. He also stays up to date on technology and social media trends. His industry specific interviews are right on point and very helpful. Every shop owner should tune in!
Great natural radio personality!
May 21, 2015 by Greekfire15 from United States
Carm has a natural, easy interviewing style that makes these interviews fun and interesting to listen to. It's kind of like Car Talk, but instead of cars and issues, it really goes after aftermarket shop talk; getting to sit down with successful car shop owners and hear about how they manage their shop, techs, and stand out. Great work!

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THA 053: Improve Communication Between the Service Adviser & Technician

02/06/2018

Many Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs.

Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers Off Road in Grand Junction, CO and Donnie Carter, Service Manager at Little Wolf Automotive in Waupaca, WI.

Communication is an important tenant in any service business. It is up to the service advisor to bring the ‘novel’ to the technician. Listen hard to the customer and write down the details of their issue or concern.

Technicians results are dependent on getting a good path to follow. Give them a great opportunity to succeed with clear in-depth information. Techs need to do their part and provide clear information back to the service advisor to support the recommendations they are going to provide as a value to the customer.

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THA 050: Finding The Right Business Coach

01/16/2018

Finding The Right Business Coach.

A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or consultant.

Be prepared to put your pride on the shelf and learn how to grow your business to new heights. Let the coach Identify your problems with profit, productivity, training, marketing, pricing labor and parts among others.

Your coach will teach you how to identify your problems and show you ways to fix it yourself. Business coaches/consultants help business owners develop skills to become reliant on their own. You will also be held accountable for your goals and production.

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