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RR 294: Jeff Buckley & Jeff Matt on Social Media

Social Media: A contrast of Two Strategies to Engage your Customer

This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work.

Jeff Buckley from My Fathers Shop in Midlothian, TX and Jeff Matt from Victory Auto Service a five-branch operation in Minneapolis. MN, share their different approach.

Each of their methods work and they both feel their ROI is worth it. Listen to find out which is your best approach.

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RR 048: Jeff Matt from Victory Auto Service

Jeff Matt

Meet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service. Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop where the customer always felt…

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Fake Reviews: How to Handle Them [THA 181]

Fake Reviews – THA181

Fake Customer Reviews, we’ve covered reviews in the past but never have we focused on Fake reviews; the Why they Happen, What to do about them and What should a response look like.

On the panel is Lauren Anderson from eight location Victory Auto Service, Minneapolis, MN, From Mighty Auto Pro in Medina, OH, and co-founder of Brakes For Breasts, Leigh Anne Best, and Mike Della Cruz, National Sales Manager, Broadly.com
And as per usual this panel delivered the goods and beyond, which is why you love listening to the Town Hall Academy.

See the show notes at remarkableresults.biz/a181 for the key talking points. Whoever in your company that manages reviews this is a must-listen.

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Flat Rate vs Hourly-Bonus Hybrid Pay Plans [THA 157]

https://youtu.be/yhjxnuX2gOw The Panel: Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the…

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RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

Family Succession Part 2 – Parents on their Daughters Succession Plan

Welcome to the second installment of Family Succession. Learn how parents mold and develop their children to take the helm of the company after they retire. Hear the discipline, methods and strategy each owner is using as they embark on this important journey of succession.

I’m with Judy Zimmerman Walter, a second generation owner of Zimmerman’s Automotive; Jim Paiva, Owner of Elite Auto Repair; and Jeff Matt, owner of Victory Auto Service and Glass. They are the proud parents of Jacqui Hower, Carly Paiva, and Lauren Anderson of Family Succession Part 1, Episode 401.

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RR 056: Multi-Shop Ownership: Opportunities & Challenges

Jose Bueso is partner in Dynamic Automotive in the Maryland Washing DC area. Along with partners Dwayne Myers and Lee Foreman they’ve have three locations, been a Motor Age top shop in 2014 is involved with the Auto Care Association, Car Care Professional Network. This partnership team was just recognized with a ‘Head Of The…

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