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You Have Currency
What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something far more valuable—your unique collection of talents and abilities. The Currency We All Possess Consider this: we each carry an invisible wallet filled with remarkable assets. Maybe you have an uncanny…
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Do You Know the Enemy of Leadership?
I recall a few leadership lessons I learned in my life that continue to haunt me. I would bet…
Technician Training Strategies and Rewards
Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture, marketing, financial…
Succession – Planning One of Your Biggest Decisions
Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You Have an…
The Extreme Value of Shop Tours
I will never forget putting a call out to shop owners who wanted to tour of Frank European in…
Ready for your next shop?
I am one of the luckiest people in the industry, I get a chance to pull together smart people…
Seeding Our Future Technicians is Your Responsibility.
I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the…
Concierge Service
I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have…
The Dreaded Comeback: Four Keys To Prevention
In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that…
Fleet Business: A Great Opportunity for Sales Growth
Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that…
It’s time to do a SWOT
This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises…
I Just Want a Simple Cup of Black Coffee!
How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a…
What does it take to find a great work/life balance?
That time of the year is upon us when we reflect on the current year regarding family, self, work…
