Latest Blog

Are you exploring?  Imagining?  Being creative and curious?

By Carm Capriotto, AAP | Mar 23, 2026

Or are you simply reacting to what’s happening around you? Change is not optional — in life or in business. Especially in our industry. Technology evolves. Vehicles evolve. Client expectations evolve. There is no hiding from it, dodging it, or refusing it. But there is a choice in how you…

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All Articles and Blog Posts

Gold Mine

By Carm Capriotto, AAP | 09/29/2015

There has been a lot of pictures of cabin air filters on social media lately and many blogs written…

Retention: Six To-Do’s for Customer Retention

By Carm Capriotto, AAP | 09/13/2015

Just as much effort is needed into finding new customers as it is to keeping your current customer base.…

Do you suffer from Situational Awareness?

By Carm Capriotto, AAP | 08/30/2015

Did you hear the news? American distance runner Molly Huddle lost the bronze medal in the world championships in…

WOW

Nine differentiators to make your customers say WOWW!

By Carm Capriotto, AAP | 08/25/2015

Southwest is different and continues to be. What other airline has copied or mimicked what they do that makes them a…

Chart

Six Month Evaluation!

By Carm Capriotto, AAP | 08/11/2015

What have I learned, so far, this year … or my half year checkup. You can do something you are passionate…

Five Reasons to Love Podcasts

By Carm Capriotto, AAP | 08/05/2015

Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…

Explaining Social Media to your Chamber of Commerce

By Carm Capriotto, AAP | 07/21/2015

You got a phone call from the local chamber because you are a very active member of your community…

Hungry? Where’s the Food Truck?

By Carm Capriotto, AAP | 07/06/2015

The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…

Darwin Martin

How Frank Lloyd Wright got me going for Broke!

By Carm Capriotto, AAP | 06/27/2015

It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far;…

Eleven Rules for Life!

By Carm Capriotto, AAP | 06/17/2015

It’s great to find a top ten or eleven list of great common sense rules that, for the most…

Top 10 List!

By Carm Capriotto, AAP | 06/10/2015

  Do you have a list of your top customers? I’m sure you do. However it may be in…

Woody Allen was right: ‘80% of life is showing up’!

By Carm Capriotto, AAP | 06/02/2015

  This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…

Don’t Chase The Pain

By Carm Capriotto, AAP | 05/21/2015

I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…

How Would I Beat Us!

By Carm Capriotto, AAP | 04/28/2015

How would I beat us? What a novel approach to making sure you are firing on all cylinders. A…

Let passion drive your success.

By Carm Capriotto, AAP | 04/24/2015

‘Stop chasing the money and start chasing the passion’, Tony Hsieh.  Entrepreneur Tony Hsieh must know what he is…

Latest Episodic Education

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

03/06/2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

03/03/2026

Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

02/27/2026

The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

02/24/2026

The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

02/20/2026

Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

02/17/2026

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

02/13/2026

Executing a 25 Year Plan: Retired at 47 [RR 1078]

02/10/2026

The Digital Front Door For Auto Repair: SEO, Google, and Website Marketing [THA 471]

02/06/2026

Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]

02/03/2026

The 250K Mile Mindset: Selling Maintenance Without Selling Fear [THA 470]

01/30/2026

Beyond Babysitters: Developing Strong Managers and Financial Transparency [RR 1076]

01/27/2026

Streamlining the Mundane: How Automation Buys Back Time [THA 469]

01/23/2026

The Capacity Crisis: What If It Didn’t Have To Be So Hard? [RR 1075]

01/20/2026

Mastering Your Shop Finance: The Power of Specialized Automotive Accounting [THA 468]

01/16/2026

Do You Own a Business or a Job? [RR 1074]

01/13/2026

Future-Proofing the Automotive Industry: Consolidation, AI, and Career Evolution [THA 467]

01/09/2026

The Four Defining Roles in Your Business Story: Victim, Villain, Hero, and Guide [RR 1073]

01/06/2026

The Chicken or the Egg Trap: Hiring and Marketing for Auto Repair Shops [THA 466]

01/02/2026